IT Support Engineer L1.5 - PH

WE'RE HIRING FOR AN IT SUPPORT ENGINEERL 1.5 in PHILIPPINES Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a skilled and proactive IT L2 Remote Support Engineer to provide advanced technical support, manage devices through Microsoft Intune, and ensure the reliability, security, and performance of IT infrastructure in a remote environment. Join us for a rewarding career in a supportive, family-like workplace where you’ll have the opportunity to grow your technical expertise while making a real impact.

Clients in 190+ Countries 6,000+ Engineers 200+ Enterprise Clients

We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first.

What You’ll Do

• Provide Level 2 technical support for desktops, laptops, mobile devices, and network-related issues.
  

• Troubleshoot and resolve escalated incidents and service requests from Level 1 support teams.
  

• Deliver remote support using remote desktop and endpoint management tools.
  

• Manage and support Microsoft Intune / Endpoint Manager for device configuration and compliance.
  

• Deploy applications, security policies, and device configurations through Intune.
  

• Manage device enrollment, provisioning, and compliance policies for corporate devices.
  

• Support Azure Active Directory / Microsoft 365 user accounts, permissions, and authentication issues.
  

• Troubleshoot endpoint issues related to Windows devices managed through Intune.
  

• Assist with patch management, device updates, and security policies.
  

• Monitor system alerts and respond to incidents in accordance with SLAs.
  

• Maintain accurate documentation of issues, troubleshooting steps, and solutions.
  

• Collaborate with Level 3 engineers and infrastructure teams for complex issue resolution.
  

Requirements

Requirements – What You Need

• Bachelor’s degree or diploma in IT, Computer Science, or related field (or equivalent experience).
  

• 3–5 years of experience in IT support or help desk roles.
  

• Strong knowledge of Windows 10/11 administration and troubleshooting.
  

• Hands-on experience with Microsoft Intune / Endpoint Manager.
  

• Experience managing Azure Active Directory and Microsoft 365 environments.
  

• Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN).
  

• Experience using remote support tools and IT ticketing systems.
  

• Knowledge of endpoint security, patch management, and device compliance.
  

• Strong communication and customer service skills.
  

• Ability to prioritize tasks and manage multiple incidents simultaneously.
  

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Microsoft MD-102 / Endpoint Administrator, or ITIL Foundation.
  

• Experience with Microsoft Autopilot device provisioning.
  

• Exposure to Azure administration or cloud infrastructure.
  

• Experience with endpoint security tools and identity management.
  

Key Competencies

• Analytical troubleshooting and problem-solving
  

• Customer-focused support approach
  

• Strong documentation and communication skills
  

• Ability to work independently in a remote environment
  

• Collaboration with cross-functional IT teams
  

Benefits

Why Join Us? At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.

We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis and help deliver world-class IT support to enterprise customers worldwide!