Discover your 100% YOU with MicroSourcing!
Position: IT Engineer
Location: Eastwood, Quezon City
Work setup & shift: Hybrid | Shifting
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement while working with modern enterprise infrastructure and cloud technologies.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As an IT Engineer, you will:
- Manage server maintenance activities, including scheduled reboots, updates, routine health checks, and maintenance windows to ensure system reliability and uptime.
- Administer the organization's Mobile Device Management (MDM) platform by configuring, deploying, and troubleshooting managed devices across the enterprise.
- Own endpoint patch management using Endpoint Central, ensuring systems remain secure, compliant, and up to date.
- Process and manage application access requests through Okta, including handling non-automated provisioning requests and access exceptions.
- Support onboarding for temporary new hires by preparing user accounts, access permissions, and equipment to ensure a smooth first-day experience.
- Administer and troubleshoot Okta and Google Workspace environments, including user provisioning, configuration, and access management.
- Document system configurations, troubleshooting procedures, and standard operating processes to improve knowledge sharing and reduce repeat issues.
- Collaborate with Tier 1 and Tier 2/3 support teams by managing escalations, providing technical expertise, and contributing to continuous service improvements.
- Support the Security Technology team by responding to after-hours escalations involving security camera systems.
- Independently manage your workload and priorities while delivering high-quality technical support and infrastructure services.
What You Need:
Non-negotiables
- 3–5 years of experience in IT support, systems administration, or a similar technical role, with demonstrated ownership of infrastructure or platform responsibilities.
- Hands-on experience managing servers, including patching, updates, maintenance windows, scheduled reboots, and health monitoring.
- Experience with Mobile Device Management (MDM) or endpoint management platforms for device deployment, configuration, and troubleshooting.
- Familiarity with patch management solutions such as Endpoint Central or equivalent platforms.
- Working knowledge of identity and access management using Okta, including user provisioning and access administration.
- Experience administering Google Workspace, including user management and configuration.
- Strong customer service and communication skills, with the ability to explain technical concepts clearly and professionally to both technical and non-technical users.
- Excellent troubleshooting and problem-solving skills across infrastructure, endpoint management, and identity platforms.
- Self-directed, dependable, and accountable, with the ability to manage your own workload and priorities with minimal supervision.
- Willingness to work a Wednesday–Sunday schedule, with Monday and Tuesday as rest days.
Preferred skills/expertise
- Experience with ManageEngine Endpoint Central.
- Scripting or automation experience using PowerShell, Bash, or similar scripting languages.
- Exposure to additional identity management, SaaS, cloud, or enterprise infrastructure platforms.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, professional IT certifications, and hands-on work experience.
- Relevant industry certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certifications, or Okta Certifications.
- Strong foundational understanding of server administration, endpoint/MDM management, patch management, and identity and access management platforms.
- Bilingual proficiency in English and Spanish is an advantage.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply.
