Sr. Network Systems Engineer

SUMMARY

The Senior Network Systems Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will routinely perform project-based installations and service-based repair calls at client locations and will occasionally assist the Managed Services group. You are responsible for design, management, administration and integration of products, services, applications, and operating level systems code. You will handle responsibilities from basic system installations to the overall architecture and design of custom solutions.

JOB RESPONSIBILITIES

· Engineer the design, installation, support and maintenance of production networks and systems to completion.

· Integrate and/or consolidate servers and services between different client business units and technologies.

· Design, integrate and maintain network services including but not limited to switching, routing, firewalls, wireless networks, and network security.

· Design, integrate and maintain high-performance groups of Windows servers for resource-intensive network applications including advanced data center solutions, virtualization, and storage.

· Develop and follow company’s best practices and operational procedures and create visual and written documentation.

· Analyze system utilization, perform growth analysis and capacity planning, and make technical/process recommendations for improving efficiency.

· Provide on-call support advice and technical support to various users/clients regarding operational/applications issues.

· Install new and/or upgraded software on server and client platforms.

· Design archive and backup systems. Work closely with client’s technical staff to ensure that backup and archiving designs and procedures are implemented properly.

· Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.

· Provide mentoring for junior IT service staff.

· Stay up to date with relevant state-of-the-art technology, equipment and/or systems.

· Function collaboratively as part of a fast-paced, client orientated team including assisting Sales Representatives in performing presales, development of processes and procedures along with Statement of Work (SOW) refinements.

· Maintain parts inventory.

· Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry.

· Plan and manage projects independently.

QUALIFICATIONS

· 6+ of relevant experience; or equivalent combination of education and experience.

· Solid understanding of routing and switching.

· Proficiency with business collaboration tools such as MS Office applications and Visio.

· Communication – Must possess superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.

· Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it.

· Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can’t solve it yourself go find someone who can.

· Confidence - When you are assured of your own ability it shows you have the nerves to handle the tough situations that can arise.

· Teamwork - The ability to work with others on a combined task, make contributions to the task and share the responsibility of the outcome.

· Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities to meet deadlines.

· Enthusiasm - You need to be able to not only motivate yourself but motivate others as well.

· Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.

· Nice to have Licenses and Certifications

o Current high level industry recognized certifications including one or more of the following: CCNP/Specialization, EMC-TA, CCE, VCAP, VCDX, BCNP, Call Center Applications or HP MASE.

o Current CCIE certification and specialization with any of the following: VoIP, QoS, network analysis, wireless, directory services, unified communications and VDI.

JOB REQUIREMENTS

· Should be willing to accept a long-term work-from-home arrangement.

· Should be amenable to a permanent night shift schedule.