IT Support Engineer L1.5 PH

WERE HIRING FOR AN IT SUPPORT ENGINEERL 1.5 in PHILIPPINES Excis is a global IT support leader driven by innovation and collaboration. Were looking for a skilled and proactive IT L2 Remote Support Engineer to provide advanced technical support manage devices through Microsoft Intune and ensure the reliability security and performance of IT infrastructure in a remote environment. Join us for a rewarding career in a supportive family-like workplace where youll have the opportunity to grow your technical expertise while making a real impact.

Clients in 190 Countries 6000 Engineers 200 Enterprise Clients

We foster an open collaborative and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users we put our people first.

What Youll Do

• Provide Level 2 technical support for desktops laptops mobile devices and network-related issues.
  

• Troubleshoot and resolve escalated incidents and service requests from Level 1 support teams.
  

• Deliver remote support using remote desktop and endpoint management tools.
  

• Manage and support Microsoft Intune / Endpoint Manager for device configuration and compliance.
  

• Deploy applications security policies and device configurations through Intune.
  

• Manage device enrollment provisioning and compliance policies for corporate devices.
  

• Support Azure Active Directory / Microsoft 365 user accounts permissions and authentication issues.
  

• Troubleshoot endpoint issues related to Windows devices managed through Intune.
  

• Assist with patch management device updates and security policies.
  

• Monitor system alerts and respond to incidents in accordance with SLAs.
  

• Maintain accurate documentation of issues troubleshooting steps and solutions.
  

• Collaborate with Level 3 engineers and infrastructure teams for complex issue resolution.
  

Requirements

Requirements What You Need

• Bachelors degree or diploma in IT Computer Science or related field (or equivalent experience).
  

• 35 years of experience in IT support or help desk roles.
  

• Strong knowledge of Windows 10/11 administration and troubleshooting.
  

• Hands-on experience with Microsoft Intune / Endpoint Manager.
  

• Experience managing Azure Active Directory and Microsoft 365 environments.
  

• Familiarity with networking fundamentals (DNS DHCP TCP/IP VPN).
  

• Experience using remote support tools and IT ticketing systems.
  

• Knowledge of endpoint security patch management and device compliance.
  

• Strong communication and customer service skills.
  

• Ability to prioritize tasks and manage multiple incidents simultaneously.
  

Preferred Qualifications

• Certifications such as CompTIA A Network Microsoft MD-102 / Endpoint Administrator or ITIL Foundation.
  

• Experience with Microsoft Autopilot device provisioning.
  

• Exposure to Azure administration or cloud infrastructure.
  

• Experience with endpoint security tools and identity management.
  

Key Competencies

• Analytical troubleshooting and problem-solving
  

• Customer-focused support approach
  

• Strong documentation and communication skills
  

• Ability to work independently in a remote environment
  

• Collaboration with cross-functional IT teams
  

Benefits

Why Join Us At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success.

We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis and help deliver world-class IT support to enterprise customers worldwide!

Employment Type : Full Time
Experience: years
Vacancy: 1