Technical Support Engineer

What will you do? Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process Evaluate product and create bill of materials based on job requirements. He/She is also responsible in pricing review of quotation opportunities from Inside Project Managers & Sales team Answers technical emails or chat inquiries from customers. Uses technical related documents for references to all ASCO owner’s manual, technical bulletins, drawings, & other internal tools, etc. Provides support to Inside Project Managers on warranty request & service visits Set Order Review Meetings (ORM) with FSE & Engineering (VATS) & Lead BOM Review Meeting, Kick Off Meeting Communicate with Sales after Engineering releases outline & coordinate approved submittal with ISS Release orders from Engineering to Manufacturing Creation of Submittal Responsible for Order management, Order Entry and Expedites Provides support to Canada and US customers Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries. Who would be successful? Electrical Engineer, but Electronics & Communications are welcome if they have a sound knowledge and experience in electrical engineering applications Has experience in electrical engineering or related fields. Has work exposure with Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI) Proficient communication and collaboration skills to work with cross functional teams Strong time and management skills Electrical Technical Orientation, Team player and has Positive attitude, intellectually curious with a passion to learn Must be willing to work on a hybrid setup in BGC, Taguig Must be willing to work during US business hours.