Sr Director, GS Strategy & Operations, Orthopedics

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Enterprise Management

Job Sub Function:

Commercial Management

Job Category:

People Leader

All Job Posting Locations:

Taguig National Capital Region (Manila) Philippines

Job Description:

DePuy Synthes is recruiting for a Senior Director GS Strategy & Operationslocatedin Bogotá Colombia or Manila Philippines.

Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics company operatingasDePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may berequired regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

This senior leadership role is responsible for defining and executing the Global Services (GS) strategy while ensuring exceptional operational performance across a global matrixed organization. The leader will drive the evolution of Global Business Services by integrating strategy operations process excellence automation AI and digital capabilities to deliver scalable efficient and high-quality services.

The role will own the Global Services operating model including service delivery performance operational governance process excellence automation strategy and the identification of new service opportunities that expand the value of GBS across the enterprise. This leader will partner closely with business and functional stakeholders to drive transformation improve customer experience increase efficiency and unlock new sources of value through innovative service offerings and AI-enabled solutions.

This role offers the opportunity to shape the future of Global Services influence senior executives and deliver measurable business impact across a rapidly evolving global organization.

Key Responsibilities:

• Define and execute the end-to-end Global Services strategy aligned to enterprise priorities
• Lead enabling capabilities including data & digital strategy automation reporting & insights and process improvement
• Oversee global service operations across contact centers master data managementlogistics and commercial operations
• Own strategy and portfolio management including governance prioritization and execution of initiatives and investments
• Partner with senior business leaders to translate strategy into operating models and transformation initiatives
• Drive large-scale transformation efforts across people process data and technology
• Establish and manage performance frameworks including KPIs dashboards and reporting standards
• Standardize and automate metrics to enable consistent monthly and quarterly reporting
• Apply industry best practices and external insights to continuously enhance service capabilities
• Build and lead a high-performing global team fostering accountability inclusion and continuous improvement

Qualifications

Education:

• Bachelors degreerequired(Business Engineering Operations or related field)
• MBA or other advanced degree preferred

Experience and Skills:

Required:

• 12 years of experience in strategy operations shared services or business transformation
• Proven leadership experience managing large global matrixed teams
• Deepexpertisein Global Business Services (GBS) or shared services environments
• Strong experience leading digital data and automation-driven transformation
• Demonstrated ability to develop and execute enterprise strategies and operating models
• Strong analytical and performance management capabilities (KPIs dashboards reporting)
• Ability to influence senior stakeholders and act as a strategic advisor
• Experience leading large-scale operational organizations with accountability for service delivery performance customer satisfaction and operational metrics.
• Proven success implementing AI automation and digital solutions that drive measurable business outcomes.
• Demonstrated experience establishing operational scorecards performance management frameworks efficiency targets and executive reporting processes.
• Strong understanding of Global Business Services operating models and service expansion strategies.
• Experience leading transformation initiatives that combine operational excellence technology enablement and organizational change management.

Preferred:

• Experience in healthcare medtech or other highly regulated industries
• Exposure to contact centers master datalogistics or commercial operations
• Experience with portfolio and program governance frameworks
• Familiarity with digital product management and process design methodologies
• Experienceleveragingexternal benchmarks and industry best practices
• Strong external orientation with ability to build partnerships and thought leadership
• Experience building and scaling GBS service portfolios and evaluating new business capabilities for centralization.
• Experience implementing Generative AI intelligent automation machine learning or advanced analytics solutions within shared services or operations environments.
• Track record of delivering significant productivity improvements and cost efficiencies through process excellence and automation programs

Other:

• Language: Englishrequired; Spanish preferred
• Travel: Up to 25% international travel
• Certifications: Lean Six Sigma PMP or equivalent certifications preferred

For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Account Management Client Management Commercial Awareness Commercial Laws Commercial Management Consulting Corporate Management Customer Effort Score Customer Retentions Developing Others Inclusive Leadership Leadership Market Savvy Negotiation Operational Excellence Pricing Strategies Professional Ethics Strategic Sales Planning

Required Experience:

Exec

Employment Type : Full-Time
Experience: years
Vacancy: 1