Service Leader - Front Office (Horizon)

We are looking

for Service Leader - Front Office (Horizon)to join our team!

Key Responsibilities:

• Have a complete knowledge of the operational systems at Front Office.
• Build relationship with guests to delight and gain loyalty.
• Take note, collect, and take action on any guests preferences.
• Ensure all interactions with guests are handled professionally and with care adhering to hotels policies and procedure.
• Supervise Horizon Club operations and workflow to maximize guests satisfaction.
• Know all the emergency procedures and the appropriate response during each emergency situation.

About you:

• Is presentable, articulate, and well-groomed.
• Communicates and writes with fluency in English (as well as the local language).
• Is a college graduate.
• Has a relevant experience as Front Office and Club Lounge with a supervisory position.
• Has strong engagement, interpersonal, and communication skills.
• Is able to lead and motivate the team.
• Takes ownership and initiative.
• Has knowledge of OPERA (preferably).
• Is willing to work long hours.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes. (Click here to learn more about our Data Protection statements.) We appreciate your interest in joining us. Please note that only successful candidates will be contacted.