Head of Delivery

We are seeking a Delivery Head to lead and scale our Workforce & Recruitment Solutions Delivery Center in Manila supporting global operations across North America EMEA and APAC.

This role will play a critical leadership role in driving delivery excellence operational transformation and scalable growth across enterprise workforce solutions programs. The Delivery Head will be responsible for optimizing performance strengthening client partnerships and evolving delivery capabilities across a 300-member organization.

Reporting to the Global Delivery Center Director this leader will act as a strategic partner to global stakeholders while ensuring operational rigor innovation and consistent service excellence aligned with Allegis Global Solutions standards

Responsibilities Impact & Contribution:

• Lead end-to-end recruitment and workforce management delivery operations for global clients across North America EMEA and APAC. Drive delivery performance against SLAs KPIs quality and hiring targets while embedding operational excellence process standardization and strong governance across accounts. Lead transformation initiatives that improve scalability service quality and business outcomes including the adoption of technology automation and AI-enabled recruitment solutions. Anticipate and manage delivery risks escalations and business continuity requirements with pace and sound judgment.
• Act as a trusted advisor to global partners influencing workforce strategy strengthening long-term partnerships and improving customer satisfaction and retention. Partner closely with global business leaders client stakeholders HR leaders product teams and technology teams to enhance delivery capabilities and align strategic priorities. Provide executive-level insights on delivery performance risks and opportunities for continuous improvement and innovation.
• Lead mentor and develop a large team of delivery leaders people managers and workforce solutions professionals. Build high-performing teams and a culture of accountability collaboration customer centricity innovation and continuous improvement. Drive engagement capability building succession planning and retention while strengthening leadership depth across the organization.
• Lead Continuous Improvement AI automation and transformation initiatives across delivery to improve productivity utilization quality and efficiency. Establish a strong governance cadence through reviews dashboards and performance metrics and use data to identify improvement opportunities and support decision-making. Ensure adherence to compliance requirements process controls and organizational policies while embedding scalable future-ready ways of working.
• Lead workforce planning and capacity strategies that support operational scalability and sustainable growth. Drive margin improvement and cost control through disciplined resource management productivity optimization and delivery model enhancements. Partner with leadership on strategic priorities and transformation programs that strengthen business performance and expand delivery capability.

Qualifications :

Required Skills & Experience

• Bachelors degree with 1015 years of experience in recruitment operations RPO staffing or talent acquisition delivery.
• Significant experience leading large-scale global delivery teams within workforce or recruitment solutions environments.
• Strong experience supporting North America EMEA and APAC hiring markets.
• Proven success managing SLAs KPIs governance operational performance and client-facing stakeholder relationships.
• Demonstrated ability to lead transformation continuous improvement and scalable delivery change initiatives.
• Experience driving adoption of technology automation and AI-enabled solutions to improve recruitment delivery outcomes.
• Strong people leadership executive communication and the ability to influence in a complex matrixed global environment.
• Must be amenable to a hybrid work setup based in the Ortigas Pasig area.

Preferred Background

• Experience in an RPO staffing or global capability center environment.
• Exposure to enterprise or global clients across multiple industries.
• Experience leading offshore or shared services recruitment delivery hubs.

Key Competencies

• Strategic Thinking
• Executive Presence
• Driving Results
• Building High-Performing Teams
• Customer Centricity
• Leading Transformation
• Decision Quality

Additional Information :

As a workplace we focus on relationships with each other our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful.

See what its like to work at AGS by searching #LifeAtAGS on any social network.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1