Senior Team Leader (Electronics & Appliances Account)

Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood Libis Quezon City

Job Description:

• Oversee a group of associates in performance address behaviors/opportunities and monitor progress.
• Regularly coach associates on their performance to ensure key metrics are achieved.
• Identify performance related issues develop an action plan for improvement and implement corrective action.
• Ensure that contractual Key Performance Indicator and financial expectations are delivered
• Communicate expectations to employees and provide timely updates

Job Requirements:

• At least 5 plus years of Supervisory / Team Lead experience in Business Process Outsourcing / Call Center
• Proven Sales background
• Strong communication skills both written and verbal
• Ability to mentor coach and provide direction to a team of employees
• Amenable to work in Eastwood City Libis

WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.

Required Experience:

Manager

Department / Functional Area: Operations
Experience: years
Vacancy: 1