Seller Assist – Sales Associate (Hybrid)

Lead Management & Conversion

• Manage Australia-based inbound and outbound leads from multiple sources including broker referrals Seller Assist referrals website enquiries cold outreach and internal or partner networks.
• Qualify nurture and convert Australian-based leads into booked appointments with Seller Assist CSMs. Conduct structured discovery conversations to understand each customers selling and lending needs (e.g. refinance new purchase equity release).
• Clearly articulate the value of Seller Assist and our broker network to encourage customers to progress to an appointment.
• Maintain consistent professional communication with prospects to ensure engagement and readiness to proceed.
• Accurately record and track lead progression activities and outcomes in Salesforce CRM ensuring data quality and uptodate next steps.

Pipeline Nurturing

• Own and manage a growing Seller Assist pipeline of not yet ready clients and maintain warm relationships until they are ready to sell or progress with their lending needs.
• Execute structured nurturing strategies such as scheduled followups checkins valueadd touchpoints and reminders.
• Monitor key milestones (e.g. planned sale dates finance timeframes campaign golive dates) and time outreach to maximise conversion.
• Collaborate with the broader Seller Assist and Home Loans teams to ensure smooth handovers and a consistent customer experience.
• Sales Enablement & Partner Support Support broker and real estate referral partners with timely updates on lead status appointments and key outcomes.
• Identify opportunities to drive higher referral quality and volume through feedback loops with Agent Services BDMs and brokers.
• Provide insights and feedback on lead trends conversion metrics objection themes and opportunity areas to help improve campaigns and sales processes.
• Leverage available tools (e.g. Lendi/Aussie platforms email phone SMS) to streamline the customer journey and prepare customers for meetings (e.g. document upload completion of online forms).

Collaboration & Communication

• Work closely with internal brokers Agent Services BDMs CSMs and home loan associates to align on client readiness and next best actions.
• Maintain strong relationships with internal stakeholders across Seller Assist Real Estate Partnerships and Home Loans to ensure a seamless endtoend customer experience.
• Actively contribute to a highperformance team culture by sharing learnings participating in sales floor huddles and engaging in healthy competition.

Qualifications :

• At least 2 years background in telephonebased business development inside sales contact centre or similar highvolume sales environment.
• Strong sales and communication skills with a proven ability to convert opportunities into appointments against clear KPIs.

• Proven experience in cold calling or outbound calls.

• Experience managing a high volume of leads or pipelines within a CRM (Salesforce experience highly regarded).
• Confident speaking with customers handling objections and asking commercial questions that uncover needs and timelines.
• Excellent interpersonal skills and a teamfirst mindset with the ability to work collaboratively with multiple stakeholder groups.
• Highly organised with strong attention to detail and the ability to manage time and priorities in a fastpaced environment.
• Desirable Experience as a Business Development Manager (BDM) or sales consultant in real estate or mortgage brokerage.
• Exposure to the home loan finance or property industries or a strong interest in building a career in these areas.
• Dual experience across real estate and home loans. Comfortable working to structured sales processes call guides and activity targets.
• Must be currently residing in the Greater Manila Area (Metro Manila Neighbouring provinces)

• Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build best-in-class products.

Feeling like you dont meet all the skills listed Thats ok; we are always on the lookout for different skills experience and qualities and so wed still like to hear from you.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1