Senior Project Manager – Agency Distribution

The Senior Project Manager Agency Distribution is responsible for overseeing the execution tracking and governance of key strategic initiatives across the agency distribution channel. This role also ensures that key agency-related programs such as recruitment and productivity improvement are effectively monitored against defined key performance indicators (KPIs).

The role also serves as the central coordinator for progress reporting facilitating regular governance meetings and providing actionable insights to drive agency growth productivity and retention.

Position Responsibilities:

Agency Project Tracking & Governance

• Develop and maintain a centralized tracking system for all key agency distribution initiatives

• Track and report initiative progress. Enable capability to provide progress updates across zones regions branches and agency leaders if and when required.

• Monitor project milestones timelines and deliverables aligned with agency business plans.

• Identify risks (e.g. low activation rates declining productivity recruitment gaps) and escalate appropriately.

• Ensure initiatives align with overall Agency distribution strategy focus areas and sales targets (e.g. APE NBV growth)

KPI Monitoring & Performance Management

• Support the definition tracking and reporting of key performance indicators (KPIs) across agency initiatives including recruitment activation rates agent productivity persistency conversion ratios and performance against targets.

• Develop dashboards scorecards and performance reports to monitor results and provide actionable insights.

• Analyze performance trends to identify gaps risks and improvement opportunities and partner with agency leaders to drive accountability and execution of action plans.

Stakeholder Coordination

• Work closely with key stakeholders including Agency Distribution Heads Agency Leaders Training Operations and Marketing teams

• Act as the central point of coordination for initiative updates and cross-functional alignment

• Support rollout of agency programs across multiple territories

Meeting Facilitation & Reporting

• Act as the central point of coordination for initiative updates governance activities and cross-functional alignment across Agency Distribution Training Operations Marketing and other key stakeholders.

• Facilitate governance forums business reviews and steering committee meetings ensuring timely reporting on initiative progress KPI performance key risks mitigation plans and best practices.

• Track and follow through on action items to maintain execution discipline and support informed decision-making by senior leadership.

Agency Effectiveness & Continuous Improvement

• Drive improvements in agency processes reporting standards and tracking methodologies

• Support implementation of digital tools for agency management (e.g. CRM systems lead management platforms activity tracking tools)

• Identify and scale best practices across agency teams to improve productivity and retention

• Contribute to transformation initiatives aimed at modernizing the agency model

Required Qualifications:

• 710 years of experience in life insurance industry preferably within agency distribution sales management or business planning.

• Strong understanding of life insurance metrics (APE NBV persistency agent productivity etc.) and sales analytics

• Strong project management and execution skills ideally PM certified

• Proficiency in Excel Project and reporting/dashboard tools (e.g. Power BI Tableau)

Preferred Qualifications:

• Bachelors degree in business Finance Actuarial Science or related field.

• Preferred with Agile certification

• Excellent stakeholder management and communication skills

• Strong facilitation and presentation abilities

• Ability to influence without direct authority

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1