People Success Partner (PSP)

Key Responsibilities

1. Workforce Planning

• Support the collection analysis and reporting of people metrics including headcount turnover and attrition.
  
• Conduct policy research and assist in updating HR policies documentation and guidelines.
  
• Partner with Client Success Managers (CSMs) to assess workforce requirements and support resource planning and forecasting.
  
• Analyze workforce trends and provide insights to support talent management and succession planning initiatives.
  
• Prepare and present workforce reports dashboards and HR analytics.
  
• Support HR projects aligned with business objectives such as retention initiatives and client workforce planning.
  
• Translate client workforce requirements into actionable HR initiatives including upskilling right-sizing and retention strategies.
  
• Identify workforce risks and recommend proactive interventions to improve employee retention and engagement.
  

2. Onboarding & Employee Experience

• Facilitate New Employee Orientation (NEO) and ensure a positive onboarding experience.
  
• Coordinate onboarding activities including device readiness system access and training schedules before client endorsement.
  
• Send weekly Go-Live notifications to clients confirming employees are ready for client onboarding and training.
  
• Organize weekly New Hire Meet & Greet sessions.
  
• Conduct onboarding follow-ups and pulse checks during the first 10 30 60 and 90 days of employment.
  
• Gather and analyze new hire feedback to identify opportunities for improving the onboarding experience.
  
• Monitor early employee engagement and recommend process improvements.
  
• Ensure onboarding programs align with Booth & Partners culture and employee experience standards.
  
• Deliver HR-related training sessions for supervisors and managers as required.
  

3. HR Business Partnering & Employee Engagement

• Serve as the primary HR contact for employees and clients by providing day-to-day HR support through ZohoDesk email and chat.
  
• Manage and coordinate employee and client requests including overtime reimbursements payroll concerns and HR inquiries.
  
• Process HR approvals in the absence of line managers including leave requests overtime and employee commendations.
  
• Administer employee engagement initiatives including satisfaction surveys monthly catch-ups and Quarterly Business Reviews.
  
• Provide guidance to leaders on employee relations coaching engagement and organizational health.
  
• Conduct employee pulse surveys and focus group discussions to assess employee sentiment and identify improvement opportunities.
  
• Partner with CSMs to strengthen employee engagement and reinforce Booth & Partners culture and values.
  
• Coordinate employee movement documentation including regularization promotions salary adjustments and internal memos.
  
• Facilitate employee relations cases and support conflict resolution between employees and clients.
  
• Manage performance evaluation processes including data consolidation and submission for promotions and incentive programs.
  
• Lead employee engagement recognition CSR initiatives and culture-building activities.
  
• Deliver leadership training focused on people management coaching and performance conversations.
  
• Coordinate engagement events monitor participation and oversee related budgets.
  

4. HR Operations & Compliance

• Manage the end-to-end employee offboarding process including resignations clearances exit interviews approvals and documentation.
  
• Advise stakeholders on workforce transitions client ramp-ups downsizing and organizational changes.
  
• Communicate HR announcements policy updates legal changes and company communications.
  
• Participate in client implementation meetings HRBP discussions and business review sessions.
  
• Coordinate client visits internal meetings and HR operational activities.
  
• Collaborate with internal teams to ensure compliance with labor laws SLAs international standards and data privacy requirements.
  
• Lead employee relations investigations including fact-finding documentation and preparation of Incident Reports (IR) Notices to Explain (NTE) and Notices of Decision (NOD).
  
• Support performance management initiatives and employee development planning.
  

5. Rewards & Performance Management

• Monitor monthly and annual performance evaluation cycles.
  
• Coordinate the development approval and processing of employee incentive programs.
  
• Support annual salary reviews merit increases and employee development planning.
  
• Promote and administer employee recognition and rewards programs.
  
• Advise CSMs and clients on recognition initiatives aligned with employee performance and company culture.
  
• Drive employee appreciation initiatives including commendations recognition programs and employee spotlights.
  

Requirements

Qualifications

• Bachelors degree in Human Resources Psychology Business Administration or a related field.
  
• 35 years of experience in Human Resources preferably in HR Business Partnering and client-facing HR roles.
  
• Strong background in employee relations employee engagement performance management and HR operations.
  
• Excellent interpersonal stakeholder management and communication skills.
  
• Strong analytical skills with experience interpreting HR metrics and workforce data.
  
• Proficiency with HR systems and collaboration tools such as ZohoDesk Google Workspace KAMI and HR reporting dashboards.
  
• Sound knowledge of Philippine labor laws HR best practices and client-facing HR operations.
  
• Strong organizational problem-solving and project management skills.
  
• Ability to balance strategic workforce planning with day-to-day HR operational responsibilities.
  
• Experience supporting fast-paced and client-driven environments is highly preferred.
  

Working Conditions:

• Must be willing to work in a hybrid work setup (Once a week in office) with offices in BGC Taguig City and Makati City
  
• Must be willing to work in the night shift between 10 PM - 7 AM 11 PM - 8AM or 12 AM to 9AM
  

Benefits

Benefits

What Makes Booth Stand Out!

B-Corp Certified Company

Premium HMO

Holistic employee experience

Work-from-home and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Required Skills:

Qualifications Bachelors degree in Human Resources Psychology Business Administration or a related field. 35 years of experience in Human Resources preferably in HR Business Partnering and client-facing HR roles. Strong background in employee relations employee engagement performance management and HR operations. Excellent interpersonal stakeholder management and communication skills. Strong analytical skills with experience interpreting HR metrics and workforce data. Proficiency with HR systems and collaboration tools such as ZohoDesk Google Workspace KAMI and HR reporting dashboards. Sound knowledge of Philippine labor laws HR best practices and client-facing HR operations. Strong organizational problem-solving and project management skills. Ability to balance strategic workforce planning with day-to-day HR operational responsibilities. Experience supporting fast-paced and client-driven environments is highly preferred. Working Conditions: Must be willing to work in a hybrid work setup (Once a week in office) with offices in BGC Taguig City and Makati City Must be willing to work in the night shift between 10 PM - 7 AM 11 PM - 8AM or 12 AM to 9AM

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 45000 - 55000