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Customer Relationship Management (CRM) Manager – Real EstateOur Clients • Quezon City, Metro Manila, Philippines
Customer Relationship Management (CRM) Manager – Real Estate

Customer Relationship Management (CRM) Manager – Real Estate

Our Clients • Quezon City, Metro Manila, Philippines
12 hours ago
Job type
  • Quick Apply
Job description
Customer Relationship Management (CRM) Manager – Real Estate
Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Job Summary
We are looking for a Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The successful candidate will lead the CRM team in providing exceptional customer service, managing client concerns, billing inquiries, and ensuring a seamless ownership experience.
Key Responsibilities
  • Lead the CRM team in managing customer relationships and after-sales support.
  • Handle customer inquiries, concerns, complaints, and service escalations.
  • Oversee billing concerns, payment inquiries, account coordination, and documentation.
  • Build and maintain strong relationships with property buyers and homeowners.
  • Coordinate with Sales, Finance, Property Management, and other departments to resolve client concerns.
  • Monitor customer satisfaction, service quality, and operational performance.
  • Develop and implement customer engagement and retention initiatives.
  • Prepare reports and analyze customer feedback to improve service delivery.
  • Coach and mentor team members while ensuring compliance with company service standards.
Qualifications
  • Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or any related field.
  • Minimum of 5 years of managerial experience in CRM or Customer Service within the Real Estate industry.
  • Must have experience working for a real estate developer or property company.
  • Strong expertise in client relationship management, billing processes, customer service operations, and inquiry handling.
  • Excellent leadership, communication, and stakeholder management skills.
  • Proficient in CRM platforms and Microsoft Office applications.
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Customer Relationship Management (CRM) Manager – Real Estate • Quezon City, Metro Manila, Philippines

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