Client Relations Manager (Real Estate)

Client Relations Manager (Real Estate)

Location: Quezon City
Work Setup: On-site
Employment Type: Full-time

Job Summary

The Client Relations Manager is responsible for managing the overall client experience by ensuring prompt resolution of customer concerns, efficient handling of billing-related inquiries, and excellent after-sales support. This role plays a key part in maintaining long-term customer satisfaction and loyalty.

Key Responsibilities

• Manage all client relations activities from turnover through after-sales support.
• Ensure prompt handling of customer inquiries, requests, complaints, and escalations.
• Supervise billing inquiries, payment concerns, and customer account-related issues.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Monitor customer satisfaction and implement initiatives to improve service quality.
• Develop and maintain customer communication programs.
• Track customer service KPIs and prepare regular performance reports.
• Lead, coach, and develop the Client Relations team to achieve service excellence.
• Recommend process improvements to enhance customer experience.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or a related discipline.
• At least 5 years of managerial experience in Client Relations or Customer Service within the Real Estate industry.
• Must come from a real estate developer or property management company.
• Strong knowledge of client management, customer service, billing coordination, and complaint resolution.
• Excellent interpersonal, negotiation, and leadership skills.
• Proficient in CRM systems and Microsoft Office applications.