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Customer Support for Healthcare Account

Customer Support for Healthcare Account

ISTA Personnel SolutionsMakati, Metro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

ISTA Solutions , an outsourcing / offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Client specific toles and responsibilities :

Inbound Support

  • Receiving calls from client and address their concern / refill prescription

Verification

  • Calling clients for verification and process new prescription called in by the vet / doctor.

    • Customer Support

  • Provides customer support through different communication channels (phone, email, chat).
  • Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
  • Collaborates with colleagues and different departments to resolve complex issues
  • Maintains accurate records on customer interactions, transaction, feedback, etc.

    • Requirements

  • At least 6 months BPO experience handling any US Healthcare campaign
  • Good English communication skills (Oral and Written)
  • Must be Detail Oriented
  • Ability to multitask (taking in calls and responding to email)
  • organized and keen attention to details
  • Must know how to use MS Word, Excel, Outlook
  • Willing to work ONSITE in Buendia, Makati
  • Amenable working night shifts

    • Benefits

    What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

    • Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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    Customer For Account • Makati, Metro Manila, PH

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