Human Resources Manager (Onsite)

Job Description

Role Overview

The HR Manager is responsible for providing end-to-end HR leadership, ensuring strong alignment between people strategy and business objectives. This role leads the HR Team, drives a high-performance and compliant workplace culture, and oversees all core human resources and office administration functions.

The HR Manager plays a critical role in managing employee relations, disciplinary processes, and investigations, while ensuring full compliance with employment laws, workers’ rights, and internal policies. This position acts as a trusted partner to leadership in building a respectful, engaged, and high-performing organization.

Key Responsibilities

• Develop and execute the company’s people strategy aligned with overall business goals and direction
  

• Lead, coach, and develop the HR Team, ensuring high performance, accountability, and professional growth
  

• Champion organizational culture, values, and employee engagement initiatives
  

• Partner with department leaders to support business outcomes and workforce needs
  

• Manage the operating budget for Human Resources and Office Administration, including general office upkeep
  

• Oversee end-to-end employee relations and disciplinary processes, including performance management and corrective actions
  

• Draft and issue formal HR documentation, including memos, notices, and official correspondence
  

• Conduct investigatory meetings, fact-finding interviews, and disciplinary hearings in a fair, objective, and compliant manner
  

• Ensure all HR practices comply with employment legislation, workers’ rights, and internal policies
  

• Provide guidance and advisory support to managers on employee relations matters and best-practice HR processes
  

• Maintain accurate, confidential employee records and case documentation
  

• Support the development, review, and consistent implementation of HR policies across the organization
  

• Act as a trusted point of contact for escalated employee concerns and workplace issues
  

• Partner with leadership to promote a compliant, respectful, and high-performance workplace culture
  

• Leverage HR analytics and insights to support data-driven decision-making
  

• Oversee office administration and general office upkeep, including employee pantry services and ensuring high standards of hygiene and cleanliness
  

Requirements

Skills & Experience

• Proven experience as an HR Manager or Senior HR Leader within the BPO industry
  

• Strong background in employee relations, disciplinary actions, and workplace investigations
  

• Demonstrated experience drafting formal HR documentation and official correspondence
  

• Solid understanding of employment law, workers’ rights, and workplace compliance standards
  

• Excellent interpersonal and communication skills, with the ability to handle sensitive issues professionally
  

• High attention to detail and strong capability to manage confidential matters with discretion
  

• Strong understanding of BPO operations and fast-paced environments
  

• Open to candidates willing to relocate or able to work onsite in Legazpi City, Albay
  

Benefits

Why Join Us?

• Healthy, supportive, and professional work environment (Great Place to Work™ Certified for three consecutive years)
  

• Opportunity to lead and shape HR strategy in a fast-paced, high-growth organization
  

• Work with an innovative company delivering cutting-edge solutions across multiple industries
  

• Collaborative, forward-thinking culture that values people, performance, and accountability
  

• Competitive compensation with clear opportunities for career growth and leadership development
  

• 21 leave credits plus all client-based holidays
  

• Comprehensive HMO coverage with dependent benefits
  

• Exposure to world-class leadership from both local and international stakeholders
  

Ready to take the next step in your HR leadership career? Apply now!



Requirements
Skills & Experience Proven experience as an HR Manager or Senior HR Leader within the BPO industry Strong background in employee relations, disciplinary actions, and workplace investigations Demonstrated experience drafting formal HR documentation and official correspondence Solid understanding of employment law, workers’ rights, and workplace compliance standards Excellent interpersonal and communication skills, with the ability to handle sensitive issues professionally High attention to detail and strong capability to manage confidential matters with discretion Strong understanding of BPO operations and fast-paced environments