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IT Support (Team Lead) | MakatiHRTX • Makati City, Metro Manila, Philippines
IT Support (Team Lead) | Makati

IT Support (Team Lead) | Makati

HRTX • Makati City, Metro Manila, Philippines
15 hours ago
Job type
  • Quick Apply
Job description

Work Setup: Monday to Friday, 9:00 AM - 6:00 PM; Full Onsite
Location: Makati
Industry: Events Industry

Key Responsibilities:

  • Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting service level objectives.
  • Supervise and mentor the IT team by coordinating workloads, providing guidance and coaching, evaluating performance, and promoting a productive and high-performing work environment.
  • Administer and maintain IT infrastructure, including servers, networks, Microsoft 365, Active Directory, cloud platforms, endpoint devices, and security solutions to ensure system reliability, security, and business continuity.
  • Work closely with internal departments, vendors, and cross-functional teams to deliver IT initiatives, support system implementations and upgrades, and drive continuous process improvements.
  • Oversee IT documentation, asset management, software licensing, and technical reporting while ensuring compliance with organizational policies, regulatory requirements, and security standards.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
  • Minimum of five (5) years of experience in IT operations, technical support, or IT infrastructure administration.
  • At least one (1) year of proven experience in supervising or leading an IT support team.
  • Practical experience with Microsoft 365, Active Directory, networking, cloud technologies, and IT service management (ITSM) tools.
  • Strong English communication skills, with demonstrated leadership abilities and the capability to effectively manage stakeholder relationships.
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IT Support (Team Lead) | Makati • Makati City, Metro Manila, Philippines

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