Service Desk Dispatch Coordinator PH

Were Hiring: Dispatch Coordinator Philippines

About Excis

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a highly organized and customer-focused Dispatch Coordinator to join our Philippines this role you will manage service requests coordinate support activities and ensure timely ticket resolution while maintaining Service Level Agreement (SLA) compliance.

Our Global Reach

• Supporting clients in 190 countries
  
• Network of 6000 Engineers
  
• Trusted by 200 Enterprise Clients
  

Requirements

Key Responsibilities

• Respond to create monitor and manage helpdesk tickets through to resolution.
  
• Prioritize and dispatch requests in accordance with established SLAs and business priorities.
  
• Maintain accurate and up-to-date ticket information within the service management system.
  
• Coordinate with internal teams and third-party vendors to ensure timely service delivery.
  
• Support Service Delivery Managers Project Coordinators and Team Leads in achieving high levels of customer satisfaction.
  
• Collect and maintain completed Site Visit Reports (Pre- and Post-Service).
  
• Perform other duties as assigned.
  

Qualifications

• Proven experience in IT Support Service Desk Technical Support or Dispatch Coordination.
  
• Excellent written and verbal communication skills.
  
• Intermediate understanding of IT Service Level Agreements (SLAs) and service metrics.
  
• Working knowledge of IT hardware software applications networking fundamentals and ticketing systems.
  
• Strong organizational skills with the ability to multitask and work independently.
  
• Willing to work onsite on a 24/7 shifting schedule including weekends and holidays when required.
  

Language Requirement

• English proficiency: C1
  

Benefits

Why Join Us:

At Excis your coordination skills directly impact IT operations SLA performance and customer satisfaction. Enjoy professional growth continuous training and collaboration with enterprise tools like ServiceNow. Work with modern systems in a global operation serving 190 countries. Thrive in a 24/7 onsite environment and gain experience in a fast-paced supportive team.

Ready to excel in Dispatch Coordination Apply now and help drive IT support excellence with Excis in the Philippines!

Required Skills:

What You Need: 24 years of experience in desktop support or a similar IT support role. CompTIA A certification (preferred) or at least 3 years of equivalent hands-on experience. Experience performing warranty hardware repairs for HP Dell and Lenovo devices including parts ordering replacement and returns. Strong knowledge of Windows OS with the ability to troubleshoot rebuild and deploy systems. Familiarity with macOS iOS and Android device support. Proficiency in Microsoft Office antivirus solutions desktop applications and client-specific software troubleshooting. Strong analytical and troubleshooting skills with the ability to resolve common IT issues independently. Excellent customer service and verbal/written communication skills in English; conversational local language is an advantage. Detail-oriented organized and capable of managing multiple priorities in a fast-paced environment. Able to work independently collaborate effectively with teams and provide sound technical recommendations.

Employment Type : Full Time
Experience: years
Vacancy: 1