Recruitment Operations Team Lead (Mid/Nightshift)

Job Description

The key focus for the Recruitment Operations Team Leader supporting operations is to manage the day-to-day operations of the offshore support team. This role will involve running a mid/nightshift team for a sizable international account. The team lead will work collaboratively with the onshore lead and provide direction to the Recruitment/Program Coordinators so they can fulfill each request.

Reporting to the Delivery Manager, you will assist in driving best practices across the recruitment administration operations and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Job Responsibilities:

• Effective coaching and development of a team of Program Coordinators under Team EMEA/North America
• Understanding the procurement solution and staff augmentation processes and carrying out activities accordingly to ensure that SLAs are met.
• Communicating process changes appropriately so the team can adapt the change to their day-to-day operations.
• Recruits, develops, and retains talent to build high-performing teams - sets high standards of performance and behavior for team members; Provides opportunities and challenging assignments for the growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires.
• Drive for results with sound judgment - accountable for the delivery of all business performance metrics.
• Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes a culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions.
• Proactive in identifying challenges and implementing solutions before they escalate, conducting audits for the program
• Proven ability to set clear expectations and hold team members accountable for their performance.
• Demonstrated experience in fostering a results-driven culture where individuals take ownership of their responsibilities.
• Monitors progress of team members identifies coaching plans, and coaches them for improvement.
• Provides feedback and develops plans to drive individual and team performance.
• Identifying and escalating risk or compliance issues.

Qualifications

• Must have a relevant background in recruitment operations and recruitment administration - highly preferred.
• Leadership skills, specifically coaching, development, and influencing.
• Proven ability to lead, inspire, and develop high-performing teams.
• Experience in setting clear expectations and providing direction to team members.
• Strong ability to foster collaboration and maintain team cohesion.
• Demonstrated experience in identifying inefficiencies and implementing process improvements.
• Ability to streamline workflows to enhance productivity
• Experience in using data and analytics to drive operational decisions.
• A tertiary qualification in business or a related discipline is highly desirable. Bachelor’s degree preferred.
• Experience working with global/offshore sourcing models preferred.
• Must be willing to work on a mid/nightshift and temp hybrid work setup (office is based in Ortigas Pasig area)

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.