Workforce Supervisor

Description

Key Responsibilities:

• Manage scheduling attendance and staffing requirements.
• Monitor real-time performance and address staffing gaps.
• Support forecasting capacity planning and reporting.
• Analyze workforce metrics and recommend improvements.
• Coach Workforce Analysts and coordinate with Operations teams.

Qualifications

Qualifications:

• Experience in Workforce Management within a BPO/contact center environment.
• Knowledge of forecasting scheduling and real-time management.
• Strong analytical reporting and leadership skills.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1