Global HR Officer

Global HR Officer - Onsite in Makati City, Philippines

At Cloud Bridge, we transform how businesses use AWS Cloud Services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential.

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in Dubai, South Africa and Saudi Arabia, a strong presence in the Philippines, and our HQ in the UK.

We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations.

As an AWS Premium Partner, we enhance IT experiences for clients across various sectors. If you're ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.

As a Global HR Officer, you will be responsible for delivering day-to-day HR operations and employee support across multiple countries while ensuring compliance with local employment legislation and company policies. You will bridge operational HR administration and strategic HR execution, supporting the Global HR Director in driving people initiatives, maintaining HR processes, and enhancing employee experience across all regions. This role requires extensive knowledge of global HR practices, strong organisational skills, and the ability tomanage multiple priorities across different time zones.

Key Duties:

• Serve as a trusted HR advisor on employee relations matters, providing timely, fair, and consistent guidance.

• Ensure timely resolution of employee concerns, and employee relation matters in accordance with company policies and local employment legislation.

• Manage and oversee compensation and benefits programs, ensuring competitiveness and compliance globally.

• Manage the full employee lifecycle process including onboarding, probation, employee changes, and offboarding.

• Support career development, talent development, and performance review processes.

• Ensure annual employee audit, HR compliance reviews and reporting, and HR governance activities across all regions.

• Monitor changes in employment legislation and support updates to internal HR policies and procedures

• Identify opportunities for HR process improvement through data analysis and recommend actions that enhance employee experience, operational efficiency, and organisational effectiveness.

• Manage employee surveys and follow-up action planning initiatives across all locations.

• Support the implementation of global HR initiatives and process improvements.

• Lead the continual optimisation of HR processes through automation, leveraging HRMS, integrated systems, and emerging HR technologies to improve efficiency and employee experience.

• Utilise AI-powered tools and productivity solutions to streamline HR administration, employee communications, recruitment coordination, policy management, and reporting processes.

• Manage relationships with external vendors, such as HR consultants and service providers, to ensure effective HR service delivery.

Qualifications:

• Proven experience as a Global HR Officer, with 5-7 years as an HR generalist supporting employees across multiple countries or regional HR operations.

• Strong understanding of HR processes, policies, and programs across different jurisdictions.

• Experience working in diverse cultural environments, managing cross-cultural teams, and fostering global collaboration.

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

• Ability to work in a fast-paced, global environment with a customer-centric mindset.

• Experience using AI applications in Human Resources and employee experience.

• Advanced knowledge and proficiency in HRMS and MS Office applications.

• Amenable to work onsite in Makati City, Philippines

Benefits Overview

• 25 Days Paid Time-off

• Birthday Leave

• Company Bonus Scheme

• Early Friday Finish (Monthly)

• Company Laptop and Peripherals

• Company Sabbatical Scheme

• Personalised Training & Development Plan

• Annual Wellness Allowance

• Company Events

• Wellbeing support

• Mental Health Champions

• Calm app subscription