Xerox Cash Collections Specialist

Overview:

The O2C Cash Collections Specialist is responsible for managing and collecting outstanding customer receivables, ensuring timely payments, maintaining healthy account balances, and supporting overall cash flow objectives. This role serves as a key point of contact for customers regarding payment inquiries and account reconciliation while partnering with internal teams to resolve billing and payment-related issues. The position plays an important role in achieving collection targets, reducing delinquency, and maintaining strong customer relationships.
Why Join This Team:

• Be part of a dynamic Order-to-Cash organization supporting global customers and business operations
• Gain exposure to end-to-end Accounts Receivable and Cash Collections processes
• Collaborate with Sales, Customer Service, Finance, Credit, and Operations teams
• Develop expertise in customer account management, collections strategy, and dispute resolution
• Contribute to cash flow optimization and business performance through impactful collection activities
• Work in an environment that values continuous improvement, accountability, and customer focus

What You Will Do:

• Manage assigned customer accounts and proactively collect outstanding receivables through email and phone communication
• Prepare and distribute statements of account, aging reports, invoice copies, and supporting documents required for payment processing
• Monitor account aging and take appropriate collection actions to reduce delinquency and improve cash collections performance
• Investigate and resolve billing disputes, payment discrepancies, deductions, and unapplied cash transactions
• Coordinate with Sales, Billing, Credit, Accounting, Customer Service, and other cross-functional teams to resolve account issues
• Escalate payment delays and collection concerns through established processes when necessary
• Research and reconcile customer accounts to ensure accurate account balances and payment application
• Maintain accurate and timely documentation of collection activities within ERP and collection management systems
• Support monthly reporting requirements, account reviews, and audit requests
• Ensure compliance with established service level agreements (SLAs), company policies, and collection procedures
• Provide backup support for team members and assist with other collection and accounts receivable activities as assigned

What You Need to Succeed:

• Bachelor's degree in Accounting, Finance, Business Administration, Management Accounting, or a related field
• Minimum of 2 years of experience in Accounts Receivable, Cash Collections, Customer Service, Accounting, or related finance operations
• Knowledge of the Order-to-Cash process and Accounts Receivable lifecycle
• Strong understanding of billing, collections, account reconciliation, and payment application processes
• Experience working with ERP systems such as SAP or similar financial platforms is an advantage
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders
• Strong analytical, problem-solving, and organizational skills
• High attention to detail and ability to manage multiple priorities in a fast-paced environment
• Proactive, customer-focused, and adaptable to changing business requirements

How We Set You Up for Success:

• Comprehensive onboarding and training on Cash Collections processes, systems, and tools
• Exposure to global customer accounts and Order-to-Cash operations
• Opportunities to strengthen ERP, reporting, and account management expertise
• Supportive team environment with established workflows and collaborative partnerships
• Participation in process improvement initiatives and operational excellence programs
• Continuous development opportunities to build finance, collections, and customer management capabilities

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