Human Resources Business Partner

FUNCTIONAL OVERVIEW:

• Employee Relations

  • Represents company on Labor related cases

  • Serves termination notices

  • Facilitate exit procedure for resigned and terminated employee

    • Processes employee separation documentation

    • Processes and routes clearance

    • Prepares last pay request

    • Conducts exit interview and submit summary of exit interview

  • Releases exit documentation

    • Last pay

    • Prepares Release Waiver & Quit Claim

    • Prepares Certificate of Employment

    • Coordinates with HR-Timekeeping & Payroll for Certificate of

    • Contribution (SSS, Pag-ibig & PhilHealth)

    • 2316

  • Counseling, grievance and discipline for all staff

    • Conducts investigation on complaints and grievances

    • Facilitates the resolution of any employee relations problems

    • Counsel employee regarding work, family or personal problems

    • Handles grievances of the employees, in a sensible manner

    • Prepares and issues disciplinary action memorandum

• Account Management

  • Conducts regular site visits for off-site accounts

    • Brings pay slips, documents, etc. to offsite accounts

    • Takes note on offsite concerns and discusses concerns to HR

    • Head for immediate action

    • Conducts Focus Group Discussions, as needed

  • Participates in meetings that involve a range of issues as needed and/or assigned (e.g.personnel actions, regulatory requirements, actions involving outside agencies, interdepartmental needs, collective bargaining, etc.)

• Performance Management

  • Ensure timely communication / execution / completion of the Performance Management Process

    • Distribution of performance evaluation forms

    • Records performance evaluation results

    • Computes performance ratings

  • Maintains performance evaluation tracking system

    • Tracks and monitors performance evaluation

  • Prepares employment documentation

    • Regularization

    • Personnel Action Memo (PAM)

• Compensation and Benefits Administration

  • Administers both government-mandated and company-initiated benefits which includes government and company loans

  • Ensures that all benefits administered are consistent to the employees’ corresponding status and level

  • Maintains a record of all employee movement such as promotion, regularization, and merit increase / salary adjustments

  • Handles HR Information System and 201 files

• Employee Engagement

  • Works with rest of HR team on company events

  • Conducts new hire orientation

• Records and Reports Management

  • Prepares monthly and yearend reports on terminations, transfers, promotions, disciplinary action and other information required

  • Prepare reports on complaints, counseling, grievances, surveys and other ad hoc tasks

• Others

  • Performs miscellaneous clerical functions and special projects as assigned

  • Performs general office support functions and assists personnel as necessary

  • In the absence of HR Head, handles issues and inquiries and supply authorized information to employees related to Employee relations

  • Other duties as assigned

PERSONAL SKILLS & QUALITIES

• Flawless integrity, with orientation towards compliance and people management

• Excellent English communication skills, both written and verbal

• Strong business acumen, with an entrepreneurial mindset

• Excellent time management skills with a strong sense of urgency

• High energy, team orientated

• Excellent management / organizational skills

• Precise, accurate, attention to detail a must

• High learning aptitude with the ability to work unsupervised

• Confident to practice responsible transparency at all times

• Must demonstrate initiative and a ‘can do’ attitude – solutions-oriented and results

• Focused

QUALIFICATIONS & EXPERIENCE

• Minimum of 8 years of progressive experience in HR operations, with significant hands-on experience as an HR Business Partner.

• Strong experience in the BPO, outsourcing, or offshore staffing industry, preferably supporting international clients or multiple business accounts.

• Extensive knowledge and practical application of Philippine labor laws, particularly employee relations, disciplinary procedures, administrative hearings, and employee separations.

• Proven experience in business partnering, working directly with operational leaders, account managers, and stakeholders to address employee concerns and provide HR guidance.

• Demonstrated ability to independently manage complex employee relations cases, including investigations, notices to explain, disciplinary actions, and termination processes.

• Solid background in performance management, compensation and benefits, HR documentation, and employee lifecycle management.

• Strong business acumen, sound judgment, and the ability to provide practical HR solutions in a fast-paced, client-driven environment.

• Excellent written and verbal English communication skills, with experience engaging business leaders and stakeholders.

• Strong documentation, reporting, HRIS, and records management experience.

• Bachelor's degree in Human Resources, Psychology, Behavioral Sciences, Business Administration, or a related field.

• Willing to work in Ortigas on a hybrid setup (3 days onsite, 2 days work from home).

• Willing to work a night shift from 10:00 PM to 7:00 AM, with flexibility for shifting schedules based on business requirements.