Rep II, Customer Serv Ops
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing maintaining and enhancing customer business through contract administration customer orders and problem resolution.
Customer Service Operations Document Processor/Intake Teamis responsible for providing services to customers relating todocumentandorder processing; delivery; feedback and complaint;general and product inquiry; order discrepancy; andpotentialproduct returns. Overall acts as a liaison in problem-solving research and problem/dispute resolution.
Job Summary
The Document Processor manages documents received. Assists with document reporting to ensure all documents are processed appropriately. Manages faxes in sorting capacities. Ability to identify document and create Adverse Event reports resulting from receipt of documentation. Demonstrates flexibility in satisfying patient needs in a high-volume productive environment to meet the Programs Service Level requirements. Consistently adheres to all business and safety procedures and guidelines.
Responsibilities
Review documents through inbound faxes received and be able to identify reportable events
Searches a detailed activity report of Pharmacy orders and navigate through assigned cases
Data Entry
AE Report Creation
Qualifications
1or more years of experience inworkingin acustomerservice oriented andfast-paced environment
Has intermediate knowledge/utilization of MS office applications and productivity tools
Caneasily navigate and toggle between screens and systems tocomplete tasks
Has intermediate communication skillsboth verbal and written
Has goodinterpersonaland critical thinkingskills
Is keen to details hasorganization skillsand sense of urgency
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.
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Employment Type : Full-Time
Experience: years
Vacancy: 1