Transition Management - Supervising Associate
The opportunity
Transition Management refers to the structured process of moving business operations, services, or processes from one environment to another—such as from a client or legacy system to a new service provider, delivery centre, or operating model—while ensuring minimal disruption and maximum efficiency.
Key Elements of Transition Management
• Planning: Creating detailed transition plans, timelines, and resource allocation strategies.
• Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively.
• Risk Management: Identifying potential risks and implementing mitigation strategies.
• Stakeholder Coordination: Managing communication and expectations across all involved parties.
• Operational Readiness: Ensuring systems, teams, and processes are ready for go-live.
• Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.
In essence, it’s about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction.
Your key responsibilities
Transition Planning & Execution
• Own transition lifecycle for applications/services (from design to production handover)
• Define transition plans, timelines, entry/exit criteria, and deliverables
• Ensure readiness across:
o Infrastructure, hosting, and environments
o Application deployments, configuration, and integrations
o Support model (L1/L2/L3 readiness)
Operational Readiness & Validation
• Validate non-functional readiness:
o Performance, failover, backup/recovery, monitoring
o Security, compliance, supportability, maintainability
• Ensure completion of transition checklists, runbooks, SOPs, and knowledge transfer
Stakeholder Coordination
• Act as central point between:
o Project/Delivery teams
o Operations (Global Ops / Service Management)
o Infrastructure and platform teams
• Coordinate defect resolution, risk closure, and readiness gaps
Governance & Control
• Lead Go/No-Go decisions and permit-to-operate discussions
• Govern:
o Warranty/Early Life Support (ELS)
o SLA/OLA readiness
o Transition risk logs and issue tracking
Reporting & Metrics
o Track transition progress, readiness scorecards, and risks
o Produce dashboards and leadership reports
Skills and attributes for success
• 8–12 years’ experience in Transition / Service Management / Delivery
• Strong knowledge of ITIL Service Transition processes
• Experience managing enterprise-scale application transitions
• Good understanding of testing, infrastructure, and application lifecycle
• Strong stakeholder and vendor management skills
• Experience with RTPA / Operational Readiness frameworks
• Solid presentation skills, and an ability to influence an audience of technical teams
• Possess an innovative mindset, open to sharing new ideas and work comfortably within global teams
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in MS Office tools and project management software.
• Analytical mindset with problem-solving capabilities.
• Ability to work under pressure and manage multiple priorities effectively.
To qualify for the role, you must have
• Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
• Bachelor’s degree in business administration, IT, Operations Management, or related field.
Ideally, you’ll also have
• PMP or PRINCE2 certification preferred
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Exposure to global delivery models and cross-border transitions.
• Experience in managing large-scale transitions with multiple stakeholders.
• Understanding of Agile methodology.
What we look for
• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player, able to self-motivate and motivate others in a global/virtual environment.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world