Tech Expert

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Software Support Engineer – Retail Platforms

Organization: NCR Voyix – Retail Applications

Role Level: Tech Expert

Technology Focus: Retail applications, OPOS/JPOS, Windows Operating Systems

Role Overview

The Software Support Engineer III provides senior-level technical support for NCR Voyix retail solutions, with a strong emphasis on store-based environments, Windows operating systems, and POS device interaction. This role operates beyond standard Level 3 troubleshooting and is responsible for resolving complex, customer-impacting incidents affecting live retail environments. The scope includes retail applications, device drivers and firmware, OPOS and JavaPOS (JPOS) integrations, and interaction between software platforms and physical peripherals.

The engineer owns deep technical investigations and root-cause analysis, working closely with Software Engineering, Product Management, and platform teams. The role acts as a technical authority for application, platform, and device-level behavior across NCR Voyix retail solutions deployed in high-volume store environments.

The position operates within a structured product pod model, enabling rotation across defined retail product and platform areas to build broad yet deep expertise across the NCR Voyix retail portfolio.

The successful candidate will be part of a 24x7 support organization.

Product Pod Rotation Model

Operate within a multi-pod support structure aligned to NCR Voyix retail product domains such as POS, Self-Checkout (SCO), device layers, platform services, and payments.

Key Responsibilities

Advanced Technical Support

• Own and resolve high‑severity, complex production issues impacting retail environments
• Diagnose problems across applications, OS/platform, infrastructure, and POS hardware
• Analyze logs, traces, and Windows telemetry, reproduce issues in lab environments
• Deliver workarounds and remediation recommendations, including engineering handoffs
  

POS Device, OPOS & JPOS Expertise

• Troubleshoot OPOS/JPOS integrations for scanners, printers, cash drawers/recyclers, scales, and payment devices
• Diagnose failures across device hardware, drivers, middleware, application services, and business logic
• Accurately isolate hardware vs. software root causes
  

Incident Ownership & Collaboration

• Maintain end‑to‑end ownership of assigned incidents
• Provide high‑quality diagnostics, reproduction steps, logs, and root‑cause analysis to Engineering
• Communicate clearly and proactively with customers and internal stakeholders
  

Escalation & Problem Management

• Escalate only after thorough investigation
• Identify recurring defects and contribute to problem management and stability improvements
  

Documentation & Technical Leadership

• Create and maintain technical documentation and knowledge articles
• Mentor Level 1 and Level 2 engineers in advanced troubleshooting and POS fundamentals
• Act as a senior escalation point and support product readiness and pod rotations

Skills & Experience

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 3–5+ years in a senior technical support, software support, or production engineering role
• Strong experience supporting enterprise retail or distributed systems
• Advanced troubleshooting skills across Windows and Linux operating systems
• Proven experience supporting POS hardware and peripheral devices
• Hands‑on expertise with OPOS and/or JavaPOS (JPOS) standards
• Ability to analyze complex logs, diagnostics, and telemetry
• Strong written and verbal communication skills
  

Desirable / Specialist Skills

• Experience supporting NCR Voyix retail solutions
• Exposure to high-volume POS or Self-Checkout environments
• Basic development or debugging experience (e.g. C#, Java) for troubleshooting purposes

Career Progression

The role provides strong progression pathways into:

• Platform or Product Engineering
• DevOps / SRE
• Principal Support Engineering
• Technical Leadership roles within NCR Voyix

Offers of employment are conditional upon passage of screening criteria applicable to the job