Talent.com
Xerox
Client Service Delivery PartnerXerox • Cebu, Philippines
Client Service Delivery Partner

Client Service Delivery Partner

Xerox • Cebu, Philippines
14 days ago
Job description

General Information

City Cebu, Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Wednesday, July 22, 2026 Working time Full-time Ref# 20039150 Job Level Individual Contributor Job Type Experienced Seniority Level Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
Job Summary:The Service Delivery Manager (SDM) is a client‑facing leader responsible for end‑to‑end delivery of contracted Services and Solutions for multiple accounts in a Shared Services model. The SDM partners with client stakeholders, third‑party suppliers, and internal delivery teams to ensure day‑to‑day service execution, rigorous SLA/KPI management, and a robust escalation and governance framework. The role prioritizes Xerox account growth, P&L/margin performance, and continuous improvement while retaining Lexmark best practices in SOW management, monthly/quarterly reviews, action logging, and compliance. Sign-on bonus available for qualified candidates. Eligibility, amount, and applicable terms will be discussed during the interview process.Key Responsibilities:
  • Client & Governance: Manage client relationships, run service reviews, handle escalations, and drive retention.
  • Service Delivery: Oversee daily operations, ensure SOW compliance, and coordinate with internal teams and partners.
  • Asset Management: Maintain accurate asset data, monitor fleet performance, and optimize usage.
  • Financials: Support P&L, cost control, forecasting, and growth initiatives.
  • Reporting & Improvement: Deliver reports, analyze performance, and implement improvements.
  • SOW & Change Management: Support service transitions, documentation, and contract changes.
  • Leadership: Lead cross-functional teams and support team development.
  • Compliance & Risk: Ensure adherence to policies and manage risks.
Experience:
  • 4-5 years in service delivery/operations
  • Client-facing experience with strong communication skills
  • Experience managing teams, reporting, and multiple issues
  • Knowledge of SOW, contracts, and financial concepts
  • Strong analytical and problem-solving skills
Education (Preferred):Business degree or equivalentCertifications: Lean/Six Sigma, Project Management, ITIL

Key Metrics:Client satisfaction, SLA/KPI performance, revenue/margin, delivery accuracy, and forecasting.#LI-SD1#LI-ONSITE
Create a job alert for this search

Client Service Delivery Partner • Cebu, Philippines

Similar jobs

2026 Delivery Operations GVPKP

ConvergysCebu City, Central Visayas, PH

Delivery Operations GVPKP page is loaded## 2026 Delivery Operations GVPKPlocations: PHL Muntinlupa - Alabang 1: PHL Cebu City: PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Nor... Show more

 • Promoted

Bid Manager

Xerox CorporationCebu City, Central Visayas, PH

To lead cross‑functional pursuit teams on large (typically >.M ACV) deals, developing a compelling win strategy and proposals/submissions to beat competition.In the RFX scenario, the Strategic Bid ... Show more

 • Promoted

Client Onboarding and Service Vice President

JPMorgan Chase & Co.Cebu City, Central Visayas, PH

Be at the heart of a client service organization that supports merchants and delivers reliable payment experiences.You will lead teams that resolve inquiries, manage escalations, and drive consiste... Show more

 • Promoted

Oracle Cloud Application Development Associate Manager

AccentureCebu City, Central Visayas, PH

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.Priority – AI Workforce (Oracle): Collaborate with co-se... Show more

 • Promoted

Relationship Manager - Priority Banking for Provincial Centers

EastWest BankCebu City, Cebu, Philippines
Quick Apply

Junior Officer to Senior Manager.Our Priority Banking team is looking for experienced professionals to join us in Iloilo, Cebu, Davao in the role of Relationship Manager.In this role, you will driv... Show more

Amazon E-commerce CSR

RemoteVA PHCebu City, Cebu, Philippines
Quick Apply

Position: Amazon E-commerce Customer Service Representative (CSR).RemoteVA PH is a leading provider of virtual assistant services to businesses worldwide.We specialize in providing high-quality and... Show more

DIRECTOR, OPERATIONS

Qualfon PhilippinesCebu City, Central Visayas, PH

Job Description – Director, Operations.This role requires a multi-talented leader with deep customer care and progressive customer support work experience to help Qualfon evolve its customer care o... Show more

 • Promoted

Partner Payment Process Analyst

Xerox CorporationCebu City, Central Visayas, PH

About Xerox Holdings Corporation.For more than 100 years, Xerox has continually redefined the workplace experience.Harnessing our leadership position in office and production print technology, we’v... Show more

 • Promoted

Delivery Lead

Globe Telecom, Inc.Cebu City, Central Visayas, PH

Delivery LeadApplylocations: 14F The Globe Towertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000019150At Globe, our goal is to create a wonderful world for our people, bu... Show more

 • Promoted

Director, Customer Solutions Operations

AsurionCebu City, Central Visayas, PH

As Director, Call Center Operations, you will be highly visible, dynamic, and results‑focused, leading a team of over 500 call center agents and management.You foster healthy relationships with int... Show more

 • Promoted

Service Processing Specialist, Commercial Lines Support (Fully Remote)

Aereach Strategic PartnersCebu City, Cebu, Philippines
Quick Apply

Service Processing Specialist, Commercial Lines Support.Provide day to day back-office support for commercial lines account managers by managing certificate requests, policy checking, accurate data... Show more

IT Service Desk Team Lead (Healthcare) | w/30K SOB

RecruitNest ConsultingCebu City, Cebu, Philippines
Quick Apply

Position Type: Experienced - Lead/Supervisor.Employment Type: Full-Time, Permanent (Direct Hire).Work Setup & Location: Fully Onsite - IT Park, Cebu City.Work Schedule: Weekdays; Night/Rotating... Show more

Mortgage Broker Relationship & Lending Support Specialist

L'EVATE Inc.Cebu City, Cebu, Philippines
Quick Apply

Internal Title: Mortgage Broker Concierge.Monday to Friday | 10:00 AM – 3:00 PM EST.English Required | French Bilingual Preferred.We are a growing Canadian lending organization looking for a profes... Show more

Client Service Delivery Manager

Xerox CorporationCebu City, Central Visayas, PH

The Service Delivery Manager (SDM) is a client‑facing leader responsible for end‑to‑end delivery of contracted Services and Solutions for multiple accounts in a Shared Services model.The SDM partne... Show more