IT Support Specialist

Discover your 100% YOU with MicroSourcing!

Position: IT Support Specialist

Work setup: Hybrid | Night shift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

The IT Support Specialist is responsible for setting up and maintaining projects in OpenAir (SuiteProjects Pro), ensuring project information matches approved contracts and internal requirements. This role works closely with Sales, Delivery, Finance, and Operations teams to maintain accurate project data, support billing processes, perform system audits, and manage user access.

This position requires strong attention to detail, organization, and the ability to follow established processes.

Responsibilities

Project Setup

• Create new projects in OpenAir based on approved contracts and Statements of Work (SOWs).
• Enter project details including customer information, billing terms, project dates, budgets, and assigned resources.
• Review contracts and compare information to project setup to ensure accuracy.
• Update existing projects as changes are approved.

Data Quality & Audits

• Perform routine audits of projects to ensure information is complete and accurate.
• Identify and report discrepancies between contracts and system records.
• Maintain data quality standards and follow established procedures.

User Administration

• Set up new users and assign appropriate system permissions.
• Process user updates and offboarding requests.
• Maintain user records and access controls.

Cross-Functional Communication

• Communicate with Sales, Delivery, Finance, HR, and Operations teams regarding project setup requirements.
• Follow up on missing information needed to create or update projects.
• Escalate issues or discrepancies when necessary.

General System Support

• Assist users with basic OpenAir questions and troubleshooting.
• Maintain process documentation and follow standard operating procedures.
• Support special projects and system cleanup activities as assigned.

Billing Support

• Assist with project billing preparation and validation.
• Review project data to ensure billing information is accurate.
• Support Finance by researching project setup and billing questions.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply