Branch Manager Sulbing PH (SM Mall of Asia)

About the Role

Job Title: Branch Manager
Reports to: Operation Manager
Work Schedule: Shifting Schedule
Work Location: Sulbing Korean Dessert - MOA

Job Summary:

We are looking for a passionate results-driven and customer-focused Branch Manager to lead the pioneer team of Sulbing Korean Dessert at SM Mall of Asia (Pioneer Store). The Branch Manager will oversee the overall operations of the store ensuring exceptional customer experience operational efficiency food quality and team performance. This role is responsible for driving sales maintaining brand standards developing team members and ensuring profitability while fostering a positive and high-performing work environment.

As part of the pioneer team you will play a key role in establishing the stores culture implementing operational excellence and contributing to the successful launch and long-term success of the brand.

Key Responsibilities

Store Operations

• Oversee the day-to-day operations of the store to ensure smooth and efficient service.
• Ensure compliance with company policies operational procedures food safety sanitation and quality standards.
• Maintain the highest standards of cleanliness organization and store presentation.
• Monitor equipment facilities and maintenance requirements to ensure uninterrupted operations.
• Implement and uphold Sulbings operational and customer service standards.

Sales and Business Performance

• Drive sales growth by achieving revenue profitability and operational targets.
• Monitor daily weekly and monthly sales performance and prepare operational reports.
• Analyze sales trends and identify opportunities to improve business performance.
• Support and execute marketing campaigns promotions and new product launches.

People Management

• Recruit train coach motivate and develop store team members.
• Prepare staff schedules to ensure efficient manpower utilization.
• Conduct performance evaluations and provide regular coaching and feedback.
• Foster a culture of teamwork accountability and excellent customer service.
• Ensure compliance with company policies labor standards and workplace safety.

Inventory and Cost Control

• Manage inventory levels ordering receiving and stock rotation.
• Monitor food cost labor cost and controllable expenses.
• Minimize product waste and inventory variances through proper inventory management.
• Ensure accurate documentation and reporting of inventory and operational records.

Customer Experience

• Deliver an exceptional customer experience by ensuring fast friendly and efficient service.
• Address customer concerns and resolve complaints promptly and professionally.
• Build customer loyalty by maintaining consistent product quality and service excellence.

Administrative Responsibilities

• Prepare operational reports sales summaries and other required documentation.
• Ensure accurate cash handling deposits and financial reconciliation.
• Coordinate with support departments regarding operational requirements and compliance.

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or any related field.
• At least 1-2 years of experience as a Store Manager Branch Manager Restaurant Manager or in a similar leadership role within the food and beverage or retail industry.
• Experience managing cafés dessert shops quick-service restaurants or casual dining establishments is an advantage.
• Strong leadership coaching and people management skills.
• Proven ability to drive sales and achieve operational and financial targets.
• Excellent customer service communication and problem-solving skills.
• Knowledge of inventory management cost control and financial reporting.
• Proficient in POS systems and Microsoft Office applications.
• Willing to work on shifting schedules weekends and holidays.
• Can start immediately is an advantage.

Additional Information :

What We Offer

• Opportunity to lead the Pioneer Store of Sulbing Korean Dessert at SM Mall of Asia.
• Leadership development and career growth opportunities.
• Dynamic and collaborative work environment.
• Opportunity to help shape the culture and success of a growing international dessert brand in the Philippines.

What to do next

For this role please submit your resume. There would be an initial screening from our Talent Acquisition Team.

Please do take note that we will only reach out to candidate/s who passed our paper screening.

Send your application now or refer a candidate to us! Thank you very much!

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1