Area Head of Single Carrier Landside Operations – Mexico

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Area Head of Single Carrier Landside Operations Mexico

This position is responsible for managing end-to-end dispatch operations including shipment planning carrier assignment container movement monitoring and ensuring timely delivery to customer addition to dispatch execution the role oversees exception management activities such as vendor dispute resolution charge approvals and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

• Business Performance contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive

• Ensure the process has strong controls so there is no revenue leakage

• Ensure all processes are performed as per the agreed terms in Service Level Agreement Timely & Accurate and maintain and develop effective and efficient operational set-ups and procedures

• Ensure compliance to Performance Management Framework. Track and monitor other KPIs related to the process

• Focus on people engagement by motivating and coaching highly energized team to deliver organizational outcomes with an owners mindset

• Have a continuous improvement mind-set

• Stakeholder communication:Regularly participate and take necessary call / discussions with Business Partners;Timely & professional interaction with Business Partners / Stakeholders;Communicate & Co-ordination with other teams within GSC.

• Actively participate in relevant business contingency testing. Support other GSCs during contingency procedures.

• Strict adherence to APM-M Group culture values and reputation and ensure compliance with APM-M Group and CB policies.

• To promote an environment of Effective Communication Constant improvement and live our values.

• Support the team in any escalation or inconvenience that may arise in the operation.

Qualifications

• Graduate ideally Finance and Accounting

• Should be able to speak and write Spanish (preferably) and English

• Minimum of6-8years of experience in shipping industry.(Better if from landside process)

• Minimum 3 years of team handling experience

• Graduate orPostgraduatein any discipline

• Willingness to work in full night shift; Onsite/WFO in Pasig City

• At least 10-12 years experience in operations shipping container and logistics or Freight forwarder industry. Knowledge on landside business would be a added advantage

• Should have prior experience leading a team ofIndividual contributors orTeam leaders

• Basic knowledge of capacity management/preparing staffing plan

• Experience working in a global business environment including cultural aspects

• Excellent verbal and written English skills for co-ordination with Stakeholders

• Highly result oriented ready to take challenges/collaborate with cross functional teams and able to work under pressure

• Capacity to handle change stay open to different ideas and support for positive change

• Understand work in an agile manner High analytical / problem-solving skills

• Proactive leader with customer service mindset

• Large scale improvement (standardization and process capability) implementation experience

• Focus on productivity quality WFO adherence SLA compliance and Kaizen.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1