Business Intelligence Support Analyst

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT equipment provided.
• HMO coverage starting from Day 1 for you and FOUR free dependents.
• Attractive retirement package with company matching.
• Life and accident insurance starting Day 1.
• 24 annual PTOs, an additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

The BI Support Analyst is responsible for supporting, maintaining, and improving Business Intelligence solutions across the organization. This role ensures data accuracy, report reliability, and timely resolution of BI-related issues while collaborating with business stakeholders and technical teams to optimize reporting and analytics processes.

Key Responsibilities:

• Support the Build and maintenance of data pipelines feeding executive dashboards and reporting systems.
• Translate complex data interconnected from multiple sources into clear, visual insights for executive audiences.
• Leverage generative AI to accelerate analysis and hypothesis testing.
• Ensure data quality, governance, and regulatory compliance.
• Support real-time decision-making through automated reporting and alerts.
• Create and maintain standard reports and dashboards in BI tools.
• Support data quality checks and document data issues.
• Document analysis processes and maintain technical documentation.
• Extract and validate data from multiple sources using SQL
• Support ad-hoc analysis requests.

Qualifications:

• Bachelor's Degree holder
• 2+ years in business intelligence or data analytics.
• Proficiency in SQL and Data Modeling (Snowflake, Databricks, SSRS).
• Expertise in BI platforms (Tableau, Power BI, Looker).
• Ability to communicate findings clearly and collaborate between technical and non-technical stakeholders.
• Demonstrated high level of attention to detail.
• Database and data warehouse fundamentals.
• Statistical modeling and basic ML concepts.
• Advanced Excel.
• Familiarity with AI tools (Chat GPT, Claude, Copilot) and their applications.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Preferred Skills:

• Experience with AWS S3, Python/R.
• Experience leveraging AI tools to improve workflows in a professional work setting.
• Prior experience supporting system migrations and translating related analytics reporting