Associate Operations Support (Onsite-Vertis North)

Essential Functions/Core Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries

• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities

• Coordinate the implementation of reporting processes

• Develop new reports/graphs, production schedules, and additions/deletions from existing reports

• Utilize new data sources for report development

• Communicate with project managers to understand client report needs

• Produce and verify daily electronic reports using reporting tools

• Distribute reports to internal and external clients via e-mail and electronic feeds

• Maintain existing reports as well as monthly and year-to-date summaries

• Develop trending reports on a request basis

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

• Experience with call center business and computer support systems preferred

• Knowledge of database technology, including Oracle or familiarity with SQL

• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

• Demonstrated knowledge of reporting solutions

• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies

• Strong communication skills, both written and verbal

• Proficient in Microsoft Office

• Self-starter, sense of urgency, and works well under pressure.

• Strong attention to detail.

• Sense of professionalism and ability to develop relationships.