MIS Executive - UK Financial Customer Service (Centris, QC)

Work Setup: Onsite

Location: Centris, QC

Schedule: Shifting, UK time

Qualifications:

• Graduate of bachelor’s degree in: Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science
• 2 to 4 years of reporting/MIS experience.
• At least 2 years supporting contact center or WFM operations.
• Experience with Excel-based reporting and dashboard creation.
• Knowledge of contact center/WFM metrics preferred

Responsibilities:

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
• Interact and work closely with management, internal stakeholders & clients to understand the business information needs
• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
• Support and adopt tools and systems for efficient MIS generation and reporting system
• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
• Providing update to the manager on the progress of any new MIS initiatives