Mechanical Reviewer

Join Our Team!

We are looking for a detail-oriented and knowledgeable Mechanical Reviewer to support the review, editing, and quality assurance of vehicle inspection reports.

In this role, you will be responsible for reviewing inspection reports, photos, and videos submitted by field inspectors to ensure accuracy, completeness, and professional presentation before they are delivered to clients. You will collaborate with inspectors, customers, and internal teams while providing exceptional customer service and technical support.

What Is Your Mission?

You will provide exceptional service to our customers by:

• Reviewing, editing, and uploading vehicle inspection reports, including written findings, photographs, and video documentation
• Ensuring the accuracy, completeness, technical terminology, spelling, grammar, and punctuation of inspection reports before submission to clients
• Demonstrating a strong understanding of both classic and modern vehicles to properly evaluate inspection findings
• Communicating with clients, inspectors, technicians, and internal team members through phone, email, and instant messaging
• Responding to customer and operational emails in a timely and professional manner
• Providing phone and email support to field inspectors and technicians when assistance is required
• Delivering exceptional customer service to both internal and external customers
• Managing assigned workloads with a high degree of ownership, accountability, and reliability
• Supporting administrative and operational activities as assigned by management
• Working efficiently and accurately while maintaining quality standards with minimal supervision

Requirements

Qualifications

• Minimum of 5 years of customer service experience, preferably in a virtual call center or remote support environment
• Experience in automotive inspection, automotive service, automotive repair, or a related automotive field
• Strong knowledge of classic and modern vehicles
• Experience reviewing technical documentation, reports, or inspection findings is preferred
• Comfortable working in a remote environment with minimal supervision
• Must have a reliable personal computer or laptop
• Must have a high-speed and reliable internet connection
• Availability to work schedules that include at least one weekend day

Skills & Competencies

• Excellent written and verbal English communication skills
• Strong customer service and relationship management abilities
• Exceptional attention to detail and commitment to quality
• Strong proofreading, editing, and report-review skills
• Ability to communicate effectively through text, email, and phone
• Strong problem-solving skills and ability to provide clear solutions and guidance
• Ability to work quickly and efficiently while maintaining accuracy
• Highly dependable with a strong sense of ownership and accountability
• Strong organizational and time management skills
• Ability to work independently in a remote work environment
• Professional and collaborative approach when working with customers, vendors, inspectors, and technicians

Benefits

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.