Medical Associate

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Qualifications:

College Graduate Contact Center Experience of 0-1 Years in US Healthcare Operations

Good communication skills Grammar Punctuation and Spellings (R W S)

Able to accept ownership for effectively solving customer (patient) issues complaints and inquiries keeping customer satisfaction at the core.

Good speaking skills over the telephone Voice skills

Good writing and comprehension skills

Excellent interpersonal and customer service skills

Ability to explain technical issues to technical and nontechnical employees and customers

Proficient with or the ability to quickly learn an array of process and product changes

Technical skills:

Basic of MS office tools outlook internet

Basic working knowledge on computer

Behavioral Skills:

Highly self-motivated to deliver superior customer experience

High energy level and personal resilience

Integrity and desire to comply with all legal and moral standards

Service and quality oriented as well as customer focused

Responsibilities:

a. Inbound and outbound call handling

b. Access Medusind PMS(s)

c. Customer inquiries support and issue resolution

patient payments queries

open balance upon patient request

predesigned discount offers if requested

of payments made online

patient issue with making payments online

patient credit cards on secure online portal for patient

payments to close their open bills

PMS(s) pertaining to insurance or address change

patient statement related disputes

FAQs any insurance or clinic related clarifications

d. Capability to be able to transfer calls to Medusind Inc. for level II escalation

reasons

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1