Healthcare Representative

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Production Agent

Roles and Responsibilities

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

Mandatory Skills

• Worked in service Industry Experience of 6 months and above desirable
• Experience in call center will be an advantage
• Healthcare experience will be an added advantage
• Account Preference Knowledge of basic computer operations
• Willingness to rotate shifts as needed
• Courteous with strong customer service orientation
• Dependable with attention to detail
• Good listening and speaking skills
• Willingness to learn Good sales skills

Qualifications

• at least 2 years in College - at least with6 mos CCE
• Graduate Degree - accepting no CCE so long as good communication skills

Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback
2	Self- Management	Productivity efficiency absenteeism Training Hours No of technical training completed

Mandatory Skills: ClaimsProcessing.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1