UK Collections Customer Service

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Qualifications:

• Minimum 1 year of UK collections experience in any industry is a must for Collections Specialist.
• Minimum 1 year of any financial account experience for Customer Service.
• Applicants with experience handling UK banking/financial collections are highly prioritized.
• atleast holds a High School Diploma (Old curriculum) / SHS / College Undergrad / College Graduate
• Amenable to work onsite on a mid-shift scheduled (UK Time zone)
• Need to have good negotiation skills along with proper and assertive communication
• Understanding of collections domain and comfortable in dealing with international customers
• Excellent oral and written communication and listening skills
• Customer centric
• Attention to details
• Computer Savy - MS office & Internet
• Handles contacts with our customers in a polite and friendly way instilling customer confidence
• Willingness to work in shifts
• Must possess good verbal and written communication skills
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Preferred industry experience
• Must be goal oriented
• Possess insight into self and others

Responsibilities:

• Work on the delinquent accounts and perform collection activites
• Call customers and inform about the account status and collect due amount
• Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of colelctions
• Update relevant systems and add service requests basis the discussion with the customer
• Adhere to laws and regulations while performing collection duties
• Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer
• Ensure that the right service is provided to the customer

Mandatory Skills: Mortgage(Originations).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Employment Type : Full Time
Experience: years
Vacancy: 1