Medical Records & Legal Support Specialist
OpsArmy • Makati City, Manila, Philippines
1 day ago
Job description
Medical Records & Legal Support Specialist
Location: Remote
Schedule: U.S. Business Hours
Apply here: the Role
Key Responsibilities
- Request medical records and billing documentation from healthcare providers
- Follow up persistently on outstanding medical record and billing requests
- Perform balance checks and verify outstanding medical balances
- Support administrative tasks related to subrogation
- Maintain accurate documentation records and status updates
- Communicate professionally with medical providers insurance representatives clients and internal legal staff
- Track requests through completion and proactively address delays
- Identify and escalate missing documentation discrepancies and other issues
- Support general administrative workflows related to personal injury cases
- Assist with additional pre-settlement tasks including requesting reductions obtaining final subrogation information and verifying balances
- As needed support property damage claims for motor vehicle accident cases including vehicle repairs rentals replacement vehicles and related claim coordination
Qualifications
- Prior experience working with a U.S.-based personal injury law firm strongly preferred
- Experience with medical records retrieval and provider follow-up
- Familiarity with medical billing balance verification and related documentation
- Understanding of personal injury case workflows
- Experience communicating with medical providers insurance companies and clients
- Strong written and verbal English communication skills
- Excellent attention to detail and documentation skills
- Comfortable making outbound calls and persistently following up on outstanding requests
- Ability to manage multiple open requests and follow-ups simultaneously
- Strong organizational and task-management skills
- Experience supporting motor vehicle accident cases is a plus
- Spanish/English bilingual proficiency is a plus
Technical Skills
- Experience with legal case management systems preferred
- Comfortable working with medical records portals and provider systems
- Proficiency with Google Workspace and/or Microsoft Office
- Experience using VoIP or phone systems for provider and client outreach
- Ability to quickly learn client-specific legal and case management platforms
What Were Looking For
Apply here:
Employment Type : Full Time
Experience: years
Vacancy: 1