Business Support Coordinator (Back-office)
Symbos is an Australian-led outsourcing partner delivering AI-enabled human-centred customer experiences at scale. We partner with organisations to build high-performing teams that combine technology operational excellence and genuine customer care.
At Symbos we believe in creating meaningful opportunities for our people while helping our clients deliver exceptional service outcomes.
About the Client
Our client is a logistics and freight transport provider offering shipment tracking pickup booking shipment creation rate enquiries and delivery notifications through an integrated online platform. The organisation supports the movement of freight through practical technology-enabled transport services. This position works behind the scenes to help the Sales team respond accurately keep opportunities moving and spend more time with customers.
The Opportunity
We are looking for an organised and detail-focused Business Support Coordinator to provide administrative and operational support to the clients Sales team.
This role is ideal for professionals with experience in BPO back-office operations shared services operations administration data processing document management or business support who are looking to build a career in a commercial support environment. You will receive requests through a designated intake channel and work behind the scenes to support sales activities. This is not a sales outbound calling or customer service role.
What Sets This Role Apart
Great opportunity to transition from a BPO back-office shared services or administrative role into sales team support
Build valuable experience across business documentation CRM updates reporting and internal coordination
Work in a structured environment with clear intake processes service levels and quality measures
Gain exposure to a logistics and freight transport commercial support environment
Join a collaborative team where accuracy ownership and reliable follow-through are valued
Key Responsibilities
Prepare business documents standard quotes and proposal materials using approved templates
Coordinate internal approvals and follow up on outstanding requests or missing information
Review documents records and requests for completeness and accuracy before submission
Update CRM records opportunities contacts activities and other business information on behalf of sales representatives
Maintain accurate records and support standard reporting requirements
Assist with order forms contracts renewals and related administrative documentation
Prepare account summaries research packs meeting materials and presentation support as required
Coordinate internal tasks follow up on blockers and maintain organised electronic filing
What Were Looking For
Experience in administration BPO back-office operations shared services operations support data processing document management sales support or a similar coordination role
Strong written and verbal English communication skills and confidence working with internal stakeholders
High attention to detail and a consistent focus on accuracy completeness and quality
Strong organisation prioritisation and time-management skills across multiple requests
Comfortable using Microsoft Office applications including Excel Word PowerPoint Outlook and Teams
Ability to learn new systems follow structured processes and work within agreed service levels
Sound judgement to identify blockers follow up appropriately and escalate out-of-scope requests
Willingness to work onsite in the Mall of Asia Complex in a dayshift schedule
Nice to Have
Experience in a BPO shared services outsourcing back-office or operations administration environment
Experience handling reports business documents records management data entry or workflow coordination
Exposure to CRM platforms workflow tools or other business systems
Experience supporting sales operations logistics transport or another business-to-business environment
Who This Role Suits
This role will suit a dependable business support or back-office professional who enjoys creating order from detail supporting others and keeping work moving. You will be comfortable balancing several requests checking your work carefully and following through with internal teams while maintaining clear role boundaries.
Application Process
As the first step in our recruitment process shortlisted candidates will be invited to complete an online skills assessment followed by interviews. We encourage interested applicants to apply as soon as possible.
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1