Systems Engineer II (Alabang)

Job Description

The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications performing the standard operational tasks to keep the system compliant with clients standards

Tasks & responsibilities

• Manage system throughout its whole lifecycle and complete its Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
• Service Level Agreement Audit trail Access & identity monitoring
• Coordinating (but not performing) server database patches and resolving vulnerabilities
• Coordinating software management:
• Patching / Packaging / Testing / License management / Small enhancements/configuration changes
  • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
• Interfaces to IT SME IT Capability leads and to other internal stakeholders (e.g. HR Finance) as well as external stakeholders (vendors academia healthcare companies etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
  • Performing Incident Problem and Change Management
  • Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

• Must be bachelors degree in IT or similar
• Must be customer oriented well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Good general understanding of assigned application and system lead support service tasks
• Proven work experience in an IT technical support or similar role
• Must have Excellent English speaking reading & writing skills
• Must have demonstrated understanding and experience with Infrastructure topics such as databases servers cloud systems networking etc.
• Must have at least 3 years working with cross functional teams (Internal/External) in Multi-National Company
• Must have at least 2 of the following technology/platform experience:JIRA Confluence ServiceNow API
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

#LI-GA1 #LI-HYBRID

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1