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Diebold Nixdorf
Maintenance and Support EngineerDiebold Nixdorf • Makati City, Manila, Philippines
Maintenance and Support Engineer

Maintenance and Support Engineer

Diebold Nixdorf • Makati City, Manila, Philippines
3 days ago
Job description

Description
Provides technical support across DN software applications. Delivers enterprise level assistance to customers by analyzing researching diagnosing troubleshooting incidents and identifying solutions to resolve functional / system issues. Works closely with customers throughout the process to gather necessary details drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.

Responsibilities

  • Handles or assists with most support requests; additional responsibilities include: Ensuring requests are accounted for in established service level agreements (SLAs) and are addressed analyzed and resolved in a timely and accurate manner.
  • Facilitating joint resolution and testing with the development team M&S team members and others as required to meet customer and SLA expectations / requirements.
  • Incident ownership monitoring tracking and communication.
  • May provide technical advice and support for less experienced team members.
  • Facilitates requests escalated from M&S team customers and other support teams.
  • Joins bridge calls with customer in order to request additional information and / or inform about tickets status and progress.
  • Responsible for clear communication with other involved teams with other internal and external support and development teams (including product development / engineering).

    Qualifications

    Required Qualifications

    • Diploma or equivalent work experience required.
    • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Maintenance and Support Engineering.
    • Good business English skills (Written and spoken).



    • Required Experience:

    IC


    Employment Type : Full-Time
    Experience: years
    Vacancy: 1

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    Maintenance and Support Engineer • Makati City, Manila, Philippines

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