Head, Agency Distribution Governance and Receivables Management

The Head Agency Distribution Governance and Receivables Management is a senior leadership role responsible for strengthening governance across Agency Distribution by driving execution excellence financial stewardship compensation governance and risk management. This role ensures that distribution initiatives transformation programs and compensation frameworks are aligned with business objectives regulatory requirements and sustainable growth strategies.

Leading a team of four the incumbent collaborates closely with Agency Distribution leaders and cross-functional partners to establish best-in-class governance frameworks enhance decision-making and promote a culture of accountability transparency and operational excellence.

Position Responsibilities:

This role is expected to evolve into a strategic governance and transformation leader with the following expanded mandate:

Governance Program Execution & Risk Management

• Establish and continuously enhance governance frameworks standards and controls across Agency Distribution.

• Oversee governance of strategic initiatives transformation programs sales campaigns and operational projects to ensure alignment with business objectives regulatory requirements and internal policies.

• Drive execution excellence through governance forums approval processes performance monitoring KPIs dashboards and periodic reviews.

• Identify assess and mitigate operational financial and governance risks while ensuring audit readiness and regulatory compliance.

• Promote accountability transparency and continuous improvement across agency operations.

Financial Stewardship & Performance Management

• Lead budget planning forecasting monitoring and financial governance for Agency Distribution.

• Partner with Finance and business leaders to align investments and resources with strategic priorities.

• Monitor financial performance cost efficiency investment effectiveness and cost-to-income outcomes.

• Leverage analytics reporting and predictive insights to support informed decision-making and strengthen financial controls.

Compensation Governance & Transformation

• Oversee agency compensation frameworks incentive programs contests and productivity-linked compensation schemes.

• Lead compensation-related transformation initiatives including program design governance simplification automation and implementation.

• Ensure compensation structures remain competitive equitable financially sustainable and aligned with business objectives.

• Collaborate with HR Finance and Actuarial teams on compensation modeling impact assessments and regulatory requirements.

Stakeholder Management & Business Partnership

• Serve as a trusted advisor to Distribution leadership on governance strategic priorities and organizational performance.

• Partner closely with Agency Distribution Finance HR Compliance Actuarial and Strategy/Transformation teams to drive alignment and effective decision-making.

• Facilitate strong governance practices across stakeholders and ensure accountability for strategic initiatives and outcomes.

People Leadership

• Lead coach and develop a high-performing team.

• Build organizational capability in governance financial management analytics and program execution.

• Foster a culture of collaboration ownership excellence and continuous learning.

Required Qualifications:

• 1518 years of experience in:

  • Governance / PMO

  • Financial planning & analysis

  • Distribution operations (preferably in Life Insurance)

• Proven experience in:

  • Leading large-scale cross-functional initiatives

  • Budget management and financial oversight

  • Incentive/compensation program design

• Strong analytical financial and project management skills

• Leadership experience managing teams

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Employment Type : Full-Time
Experience: years
Vacancy: 1