Job Summary
The
FOH Manager
is responsible for overseeing the daily front-of-house operations of Randy’s Donuts, ensuring excellent customer service, efficient store operations, product quality, and a positive guest experience. The role leads and develops the FOH team while ensuring compliance with company standards, food safety, and service procedures.
Key Responsibilities Oversee daily Front-of-House operations and ensure smooth store activities Lead, coach, and motivate FOH team members Ensure excellent customer service and guest experience Monitor sales, cashiering, and store performance Ensure proper implementation of SOPs, service, cleanliness, and food safety standards Handle customer concerns and resolve operational issues effectively Assist in manpower scheduling, training, and team development Support sales initiatives, promotions, and achievement of store targets
Qualifications Bachelor’s degree in
Business Management, Hospitality Management, Hotel & Restaurant Management , or a related field is preferred. At least 2–3 years of supervisory or managerial experience in
café, bakery, restaurant , or
similar food and beverage retail industry. Strong experience in
front-of-house operations, customer service, cashiering, sales, and people management. Proven ability to lead and motivate a team in a fast-paced environment. Strong communication, problem-solving, and decision-making skills. Customer-oriented with excellent interpersonal skills. Willing to work on
shifting schedules, weekends, and holidays . Willing to work in a fast-paced store environment.
Front of House Manager • Philippines
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