Tenant Relations Associate

Location: Malate, Manila Work Setup: Full onsite Schedule: Monday to Friday, Dayshift Role Overview The Tenant Relations Associate is responsible for supporting leasing activities, maintaining positive tenant relationships, and coordinating day-to-day property operations. The role ensures smooth communication among tenants, internal teams, and service providers while supporting occupancy, collections, maintenance, and overall tenant satisfaction. Qualifications Bachelor's degree in Business Administration, Hospitality Management, Property Management, Real Estate Management, Communications, or a related field. At least 1 year of experience in tenant relations, property management, hospitality, leasing, or a related field. With r elevant work experience within the real-estate, property management, or related industry. Excellent verbal and written communication and strong interpersonal skills. Strong customer service, coordination, and conflict resolution abilities. Highly organized with strong attention to detail, time management, and follow-through. Proficient in Microsoft Office applications; experience with property management or CRM systems is an advantage. Ability to manage multiple tenant concerns and operational requirements while maintaining professionalism and confidentiality. Willingness to work flexible hours, including weekends and holidays, when required by business operations. Key Responsibilities Serve as the primary point of contact for tenants and coordinate with internal teams, including property management, finance, maintenance, and other service providers, to address tenant needs and concerns. Coordinate unit readiness, move-in and move-out requirements, service requests, and other tenant-related activities. Prepare, review, and process lease agreements and ensure completeness and accuracy of all leasing documentation. Explain lease terms, property policies, payment structures, and other relevant requirements clearly to tenants. Conduct and assist with property viewings, present property features and amenities, and address prospective tenants' inquiries to support leasing decisions. Manage day-to-day tenant relations and ensure a positive tenant experience through timely and professional resolution of concerns and requests. Prepare and send rental billing statements, payment reminders, and delinquency notices; assist in rent collection and coordinate with Finance for payment monitoring. Coordinate utility service suspension and reinstatement for overdue accounts in accordance with established policies. Schedule and monitor pest control, preventive maintenance, repairs, replacements, and other property upkeep activities, particularly for long-term occupied units. Coordinate with maintenance personnel, contractors, and operations teams to ensure timely resolution of unit and facility-related concerns. Prepare regular reports covering leasing inquiries, occupancy, tenant concerns, maintenance activities, and collection status. Maintain accurate and organized records of lease agreements, tenant communications, transactions, and other property-related documentation. Perform other administrative and operational tasks as assigned.