Credit and Collections Analyst

Abbott • Taguig, Manila, Philippines

13 hours ago

Job description

JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The Credit & Collections Analyst Alere Toxicology Services is responsible for managing a complex aged and manually maintained accounts receivable portfolio with a primary focus on credit memo utilization account reconciliation and legacy balance cleanup.

This role requires a high level of ownership analytical judgment and independent problem-solving operating in an environment with limited automation and requiring reconstruction of accurate account positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (KEY ACTIVITIES)

Manage a portfolio of accounts with a focus on aged and complex AR balances
Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances
Perform account-level reconciliations to validate true customer balance positions
Investigate legacy balances and determine appropriate action: offset (credit vs invoice) collect escalate or recommend write-off
Develop segmented resolution strategies (not one-size-fits-all collections)
Own reduction of historical AR backlog through structured cleanup approaches
Execute targeted collections on valid and supported balances only
Identify and resolve discrepancies such as: unmatched credits invalid invoices misaligned account balances
Partner with Billing Operations and Cash Application to resolve root cause issues
Ensure alignment between account status (open closed inactive) and financial balances
Use Excel and available data to track progress and identify aging drivers and trends
Document findings actions taken and resolution status clearly
Escalate systemic issues impacting AR accuracy and financial reporting
Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
Other duties as assigned.

EDUCATION/EXPERIENCE

EDUCATION:

Completed at least 4 years in College or with an associates or Bachelors Degree related in Business Finance or accounting courses.
35 years of experience with demonstrated exposure to:
- aged or legacy AR portfolios
- account reconciliation or cleanup initiatives
- manual or low-automation environments

SKILLS AND ABILITIES:

Strong analytical and account reconciliation skills
Advanced Excel proficiency (pivot tables lookups data analysis)
Ability to work independently in unstructured environments
Strong problem-solving and critical thinking capability
Ability to distinguish between collectible vs non-collectible balances
Results-driven with strong ownership mindset
Confident communicator able to challenge discrepancies and drive resolution
High attention to detail with ability to manage high-volume workloads
Strong cross-functional collaboration skills
Persistent and accountable drives issues through full resolution

KNOWLEDGE:

Understanding of endtoend OrdertoCash processes.
Knowledge of credit memo and invoice lifecycle
Experience in healthcare or diagnostics environment (preferred)
Familiarity with HIPAA data integrity and financial controls.

The base pay for this position is

N/A

In specific locations the pay range may vary from the range posted.

JOB FAMILY:

Accounts Payable & Receivables Credit & Collection & Payroll

DIVISION:

TOX ARDx Toxicology

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Required Experience:

Employment Type : Full-Time
Experience: years
Vacancy: 1