Client Delivery Manager

Client Delivery Managers (CDMs) are a governance and orchestration function within Global Service Delivery Management.

The role safeguards end-to-end service coherence from the client perspective in complex multi-team environments bridging Service Management AMS delivery (L2/L3) Projects Release and Test functions.

The CDM support the stakeholders in ensuring clarity of ownership risk visibility and structured escalation.

To improve service predictability transparency and client trust by enabling governance quality: aligning expectations structuring cross-team escalations detecting systemic risks and ensuring explicit decision ownership while strictly avoiding operational execution.

Your key tasks:

• Ensure end-to-end service delivery coherence across services teams and lifecycle phases
• Surface and frame gaps between client expectations and delivery feasibility; provide structured options to Service Managers considering all possible constraints
• Structure and govern non-incident escalations: ensure one owner one next step and one decision forum
• Enable pre- and post-delivery (Update Level / Emergency) governance checkpoints; ensure risks residuals and ownership are explicit and documented
• Support post-delivery oversight and pattern detection; help identify recurring incidents/regressions and trigger SDM follow-up such as Problem Management when appropriate
• Support governance forums (SOC Ops Reviews) with consolidated risk narratives trends and escalation readiness
• Support KPI interpretation and transparency by providing a neutral contextual narrative for governance forums

Qualifications :

• Strong understanding of service delivery governance AMS / SaaS models and complex operating environments; systems thinking across services releases and clients
• Excellent stakeholder management without hierarchical authority; comfortable influencing and enforcing clarity on ownership and next steps
• Structured factual communication under pressure; able to frame trade-offs and risks objectively
• Experience in service delivery AMS operations or complex IT environments; exposure to client-facing roles and governance forums
• Fluent English (written and spoken)

Additional Information :

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire compensate and promote regardless of origin age gender identity sexual orientation or any other fantastic traits that make us all unique we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time

Department / Functional Area: Service Operations
Experience: years
Vacancy: 1