FOR POOLING: Knowledge Transfer Lead

This role may require travel to the U.S. While an active U.S. visa is preferred, it is not strictly required.

About Us

We believe that every one of us has the potential to lead positive change and proactively contribute to taking Keywords Studios to the next level as we shape the entertainment landscape, together. With our new Leadership Principles, we want to clarify what success looks like and provide you with some guidance on how you can imagine more and play a key part in our collective future success.

As 12,000+ Keywords we Imagine More … for our careers, our clients, our studios, our teams, and our clients’ intellectual property and return on investment.

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment

Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please contact the hiring manager. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

The Knowledge Transfer (KT) Lead is responsible for leading the successful transfer of project knowledge and operational readiness for new client implementations, transitions, and strategic initiatives. The role partners with clients and cross-functional teams to design, develop, deliver, and transition project-specific learning solutions, ensuring employees are prepared to support live operations.

The KT Lead serves as the primary learning lead throughout implementation, supporting training delivery, knowledge transfer, nesting, and operational stabilization before completing a structured handover to the designated Business-as-Usual (BAU) Training team.

• Lead project-specific knowledge transfer and learning readiness activities for new client launches and operational transitions.
• Partner with client Training teams, Operations, Quality Assurance, and Project Management to understand business requirements and learning objectives.
• Evaluate existing client learning materials and determine readiness for implementation.
• Design and develop project-specific training curricula, facilitator guides, learner materials, assessments, certification criteria, remediation plans, and nesting programs when required.
• Complete Train-the-Trainer (T3) certification requirements and facilitate instructor-led and virtual training sessions.
• Deliver onboarding programs, certification activities, and knowledge assessments to ensure learner readiness.
• Partner with Operations and Quality teams to support structured nesting and performance stabilization.
• Monitor learner performance during the initial 30-, 60-, or 90-day operational support period and recommend learning interventions where necessary.
• Provide coaching and guidance to Trainers, Team Leaders, and Operations partners during transition.
• Complete structured knowledge transfer and documentation handover to the designated BAU Training team.
• Capture lessons learned and recommend continuous improvements for future client implementations.

Requirements

Technical Skills

• Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT)
• Curriculum and learning material development
• Assessment and certification design
• Learning Management Systems (e.g., LearnUpon)
• Microsoft Office and Google Workspace
• Project documentation and knowledge management
• Learning analytics and reporting
• Operational readiness and transition planning
• Familiarity with Quality Assurance and nesting processes

Behavioural Skills

• Customer Focus
• Ownership & Accountability
• Collaboration & Teamwork
• Adaptability
• Continuous Improvement Mindset
• Relationship Building
• Results Orientation
• Critical Thinking
• Learning Agility
• Professional Integrity

Work Experience

• Minimum of 3–5 years of experience in Learning & Development, Training, Operations, or Project Implementation.
• Experience leading instructor-led and virtual learning programs.
• Experience supporting new client implementations, transitions, or operational launches preferred.
• Experience developing training curricula, assessments, and learning materials.
• Experience partnering with cross-functional teams and external stakeholders.
• Active U.S. visa is preferred but not required.

Education Requirements

• Bachelor's degree in Education, Human Resources, Business, Psychology, Communications, or a related discipline.
• Adult Learning, Instructional Design, Project Management, or Facilitation certifications are advantageous.
• Experience within the BPO, Gaming, Customer Support, or Shared Services industry is preferred

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid