Assistant Front Office Manager

Filinvest Hotel: Quest Plus Conference Center Manila The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of the Front Office, ensuring warm Filipino hospitality, efficient service, and memorable guest experiences aligned with the service standards of Quest Hotels and Filinvest Hospitality. Assist in managing daily Front Office operations, including Front Desk, Concierge, Bell Service, and other guest-facing functions. Ensure guests receive warm, efficient, and personalized service throughout their stay. Support the team in maintaining high standards of guest satisfaction, service quality, and operational efficiency. Supervise and coach Front Office associates, providing guidance to help build a service-driven and high-performing team. Monitor arrivals, departures, room assignments, VIP guests, special requests, and other guest requirements. Handle guest concerns and service recovery professionally, ensuring issues are resolved promptly and appropriately. Ensure compliance with Quest Hotels' operating standards, policies, procedures, and brand expectations. Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, and other departments to ensure smooth hotel operations. Monitor Front Office performance, including occupancy, room revenue, guest feedback, upselling, and other key operational indicators. Support initiatives that maximize room revenue and other Front Office revenue opportunities, while maintaining a positive guest experience. Assist in reviewing reports, monitoring operational expenses, and ensuring proper handling of cash and hotel transactions. Conduct regular briefings and ensure effective communication of hotel updates, promotions, guest preferences, and operational concerns. Take charge of Front Office operations in the absence of the Front Office Manager. Promote a culture of teamwork, accountability, genuine hospitality, and continuous improvement within the Front Office team. Job Qualifications Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field . At least 3–5 years of relevant Front Office experience in a hotel or hospitality environment. Previous experience in a supervisory or leadership role is highly preferred. Strong knowledge of Front Office operations, hotel systems, reservations, room management, and guest services. Demonstrated ability to lead, coach, and motivate a team. Strong guest relations and service recovery skills, with the ability to handle difficult situations professionally. Excellent communication, interpersonal, and organizational skills. Customer-focused and committed to delivering warm, genuine, and consistent Filipino hospitality. Able to work effectively in a fast-paced, dynamic hotel environment. Strong attention to detail and ability to manage multiple priorities. Willing to work on shifting schedules, weekends, and holidays. Proficient in basic Microsoft Office applications and familiar with hotel property management systems. Fluent in English and Filipino; additional language skills are an advantage. Must demonstrate professionalism, integrity, composure, and a strong commitment to Filinvest Hospitality's service culture and values.