Operations & Admin Assistant

This is a remote position.

Position Overview

Were looking for a proactive highly organised Operations & Admin Assistant to support sales customer service administration bookkeeping marketing and daily business operations.

This is a varied role for someone who takes initiative stays organised and enjoys helping a growing business run smoothly. The ideal candidate is reliable detail-oriented communicates clearly asks questions when needed and can help improve processes and systems as the business grows.

Key Responsibilities

• Manage online and email customer enquiries promptly and professionally following each enquiry through to resolution.
  
• Prepare accurate customer quotations including logistics and freight pricing and support sales from enquiry through to order invoicing and follow-up.
  
• Provide bookkeeping and financial administration in Xero including invoicing reconciliations payment allocation and accounts receivable support.
  
• Maintain the Shopify website Salesforce records customer information and marketing databases.
  
• Assist with marketing activity across Meta email and the website including content creation in Canva.
  
• Help select implement and improve operational systems workflows templates processes and procedures.
  
• Maintain accurate organized business records including documenting and tracking sales leads customer follow-ups and outstanding operational actions.
  
• Use initiative to identify improvements and undertake other sales marketing administrative and operational duties as the role develops.
  

Requirements

Key Skills & Experience

• 3 years experience in administration operations sales support customer service or similar roles
  
• Experience with Xero/bookkeeping and preferably Shopify and Salesforce
  
• Strong English communication organisation attention to detail and time management
  
• Proactive reliable and able to take ownership and manage multiple priorities
  
• Experience improving systems processes SOPs workflows or reporting
  
• Comfortable working across sales marketing logistics CRM and cloud-based tools
  
• Experience with Canva email marketing or Meta campaigns is an advantage
  
• Willingness to learn freight coordination and the businesss products and industries
  
• High standards of confidentiality accuracy and responsible use of technology and AI
  

Work Environment & Expectations

While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.

This role requires:

Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term full-time jobnot a side gig or freelance task

Payroll is processed bi-monthly.

Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.

Benefits

1. Monthly Salary: Php 35000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippine public holidays

4. Probation: 6 months and after Probation

• 10 days of annual leave credits
  
• 5 days of sick leave
  

5. HMO offered after 6-month probation

6. Eligible for 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 7AM - 4PM Philippine time Monday to Friday.

Required Skills:

Key Skills & Experience 3 years experience in administration operations sales support customer service or similar roles Experience with Xero/bookkeeping and preferably Shopify and Salesforce Strong English communication organisation attention to detail and time management Proactive reliable and able to take ownership and manage multiple priorities Experience improving systems processes SOPs workflows or reporting Comfortable working across sales marketing logistics CRM and cloud-based tools Experience with Canva email marketing or Meta campaigns is an advantage Willingness to learn freight coordination and the businesss products and industries High standards of confidentiality accuracy and responsible use of technology and AI

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 35000 - 35000