IT Specialist

Job Description

 You perform day-to-day IT operations and support activities in the store ensuring that IT
systems perform with high availability, performance and security
 You investigate, trouble-shoot, follow up and communicate with store users on their IT
support incidents and service requests with resolution, closure, work-around and
escalation
 You perform Store IT support according to IT policies, standards and SOPs
 You support IT audit, compliance and security reviews & assessments
 You support implementation of local Store IT project activities within planned scope,
schedule and budgets
 You support Store super users in testing, training, implementation and upgrade of Store
IT systems incl. associated technical documentation
 You support and coordinate with SO IT in system security patches and anti-virus updates
on Store IT systems on need basis
 You maintain inventory records of hardware, software license and support contracts
 You support IT hardware, software, license and subscription compliance through
physical checks and tools (Service Desk and SCCM).
 You coordinate on-site work with authorized vendors during rebuild, relocations or
repairs.
 You support SO IT and Store BN in IT budget preparation and contract renewal of Store
IT hardware, software licenses, application support, subscription & other IT services
procurement with due diligence
 You support system & data backup, recovery procedures to ensure effective and
timely recovery of business data & IT services in the event of an emergency or
disaster situation
2
 You provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen),
wherever applicable
 You provide standby weekend & after office support if required or rostered.

Qualifications

• You possess a diploma in an IT-related professional discipline, such as Computer Science or Information Technology.
• You have a minimum of 3 years of experience in an IT support role.
• You have practical knowledge and experience in supporting super users, system support, and system testing.
• You have practical experience in IT support, including Service Desk operations, system monitoring, backup and restore, patching, and malware protection.
• You have IT support experience in a retail environment, including Microsoft Navision, LS Retail, POS, CRM, and SQL databases.

Additional Information

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.